Issue with Data Provider Not Updating in Waterfall Model

Penn F.

Now have another problem where one of the data providers in the waterfall simply doesnt update.

6 comments

Penn F.
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here's the table: https://app.clay.com/workspaces/16336/workbooks/wb_iczMS8Q7yu3V/tables/t_PxfjU6VcddcU/views/gv_ETa5YAATuKz3
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There could be a few reasons why one of the data providers in your waterfall isn't updating: 1. The provider might not have the specific data point you're looking for, even if the enrichment was successful. 2. The provider might be running but not finding any new or different information from what's already in your table. 3. There could be an issue with the specific provider's connection or data availability. To troubleshoot, try these steps: 1. Check if other providers in the waterfall are updating correctly. 2. Review the provider columns to see if data is being populated for that specific provider. 3. Try reordering the providers in your waterfall or temporarily removing the non-updating provider to see if it affects the results. If the issue persists, you may need human assistance. Click on "Talk to a person" for further help with your specific waterfall setup.
Sources: Enrich Companies (Waterfalls) [CRM Enrichment] - Clay University Waterfall
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Was that helpful?
Channeled
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Daniela D.
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Hey Penn! Thanks for reaching out. Happy to help✨. It looks like the column failed to auto-update because one of the inputs provided (company LinkedIn url) was deleted from the table. Resaving the waterfall without that field should resolve this but it looks like there's an issue with updating the waterfall when this happens. We're escalating this to the engineering team to troubleshoot and will get back with an update about this. Apologies for the inconvenience🙏🏽.
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Daniela D.
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Hey Penn! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.