How to Track Credit Usage in Your Account Effectively

David Dollar · 2024-10-21 17:41:13.813612+00

hi Support- last week I was under the impression that i had 50k+ credits in the bank, but this morning i checked and only have 211. whats the easiest way for me to figure out which table is eating up the credits? TIA!

How to Track Credit Usage in Your Account Effectively | Clay

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (Clay)
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Hi there! 😊 Thanks for reaching out. I just checked your account, and I see that you have 49,552 credits available. Are you still seeing only 211 on your end? I don’t see any extra purchases or add-ons that would explain the difference as well. To help you track which table is using up your credits, you can check the credits spent on each Run by clicking on the column headers and selecting Run Info. We’re also working on bringing better credits tracking for enterprise users soon! Let me know if you need further assistance!
David Dollar
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wait, this might be on me. I thought we reset on the 21st for some reason. sorry about that Bo.
Bo (Clay)
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No worries David ! Enjoy your day :)
Channeled
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Hi David Dollar! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
David Dollar
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😭
David Dollar
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https://app.clay.com/workspaces/362610/tables/t_BGWVYqH42Xji/views/gv_se9JYgaazFF7
Bo (Clay)
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Hey David Dollar, just to clarify—this isn’t actually a bug. To prevent potential issues, we implemented a feature where you can only add more companies than what’s already in the table. The team is working on improving this, but for now, that’s the only available method. Let me know if you need anything else! 😊
David Dollar
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so if i search originally for 100 companies, im unable to search for more companies in quantities under 100?
David Dollar
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i’m getting the same error when i’m starting a new company search from scratch
Bo (Clay)
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I've recorded a video here: https://cln.sh/v06YvWsD
David Dollar
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ok understood, thanks Bo. Why am i geting the error when im trying to start new company searches from scratch?
Bo (Clay)
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Could you show me? In which table? What is the search? Are you using lookalike? Can you send me the domains you're using if you're trying to use any?
David Dollar
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hmmm....seemns like its working now. ill be back on in a couple of hours, if i hit the problem again ill ping you. thx

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