Issue with Email Filter Not Capturing All Results in Table

Robert V. · 2025-06-04 09:24:04.267749+00

Hello Im dealing with an issue on my side with one of my tables. I have just ran an enrichment to gather emails and used over 4,000 credits. I use the filter show work email (2) then is not empty - I am left with only 589 emails - so ran through and grabbed 3-4 emails I saw in the table with no filter and put them into the search after using the filter to single out the emails so i can transport these to smart lead. I find that 3 of them are not actually listed when I use the filter so I believe for some reason some of the emails are not being picked up by the filter. Can someone help me with this?

Issue with Email Filter Not Capturing All Results in Table | Clay

7 comments

· Sorted by Oldest

Channeled
APP
·
·
This issue likely occurs because validation columns are hidden by default. When you run an email waterfall, the final validated emails appear in the last column, but some emails might fail validation checks. Try unhiding the validation columns to see why certain emails aren't appearing in your filtered results. Some emails might be marked as invalid or catch-all, which wouldn't show up when filtering for valid work emails. If you still see discrepancies after checking validation status, try clearing your cache and refreshing your screen, as this could be a front-end display issue.
Sources: Email verification statuses | Documentation | Clay University Enrich People (Waterfalls) [CRM Enrichment] - Clay University
Robert V.
·
·
This did not work
Robert V.
·
·
I am now finding that many are not being shown in the filter
Robert V.
·
·
https://app.clay.com/workspaces/358484/workbooks/wb_YiZbhg8XwkU9/tables/t_0svsh3zWoD5gMqAVBxz/views/gv_0svsh40hnUR84pXWZf2
Bo (.
·
·
Hey, It looks like there are two work email columns in your table, which might be causing the confusion. If one was used earlier and another was added later, filters like “Work Email (2) is not empty” may not catch everything. Also, I see around 2,150 valid emails were found overall—so the lower number you’re seeing could be from filtering just one column. If any enrichment columns were deleted or rerun, that could also explain the mismatch. Let me know if you’d like help cleaning this up or checking which column to filter.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Robert V.
·
·
Bo (. Bo (. Yes I need help with this I spent so many credits and I want to make sure I dont miss any of the emails

Loading comments

Channeled
APP
·
·
This issue likely occurs because validation columns are hidden by default. When you run an email waterfall, the final validated emails appear in the last column, but some emails might fail validation checks. Try unhiding the validation columns to see why certain emails aren't appearing in your filtered results. Some emails might be marked as invalid or catch-all, which wouldn't show up when filtering for valid work emails. If you still see discrepancies after checking validation status, try clearing your cache and refreshing your screen, as this could be a front-end display issue.
Sources: Email verification statuses | Documentation | Clay University Enrich People (Waterfalls) [CRM Enrichment] - Clay University
Robert V.
·
·
This did not work
Robert V.
·
·
I am now finding that many are not being shown in the filter
Robert V.
·
·
https://app.clay.com/workspaces/358484/workbooks/wb_YiZbhg8XwkU9/tables/t_0svsh3zWoD5gMqAVBxz/views/gv_0svsh40hnUR84pXWZf2
Bo (.
·
·
Hey, It looks like there are two work email columns in your table, which might be causing the confusion. If one was used earlier and another was added later, filters like “Work Email (2) is not empty” may not catch everything. Also, I see around 2,150 valid emails were found overall—so the lower number you’re seeing could be from filtering just one column. If any enrichment columns were deleted or rerun, that could also explain the mismatch. Let me know if you’d like help cleaning this up or checking which column to filter.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Robert V.
·
·
Bo (. Bo (. Yes I need help with this I spent so many credits and I want to make sure I dont miss any of the emails