getting a 'Socket hangup' on Zenrows - my subscription is active, any ideas what's happening?
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Hey, thanks for reaching out! 😊 Could you send us the URL of the table so we can check it out? “Socket Error” on ZenRows could happen for a few reasons, even if your subscription is active. Here are some possible causes and steps to troubleshoot: 1. Network Issues: There might be a temporary issue with your the connection. Try doing it again in a little bit. 2. ZenRows API Overload: If you’re sending too many requests at once, the server might get overloaded. You can try reducing the request rate or waiting a bit before sending more. 3. IP Blocking: Some websites might block the IP, causing the socket error. 4. ZenRows Service Outage: Check ZenRows’ status page or contact their support to see if they’re experiencing any outages or maintenance. 5. Timeouts: If your requests are taking too long, you may need to adjust timeout settings in your code or retry the request after a short delay. If none of these seem to help, feel free to share more details, and I’d be happy to assist further! 😊
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!