Clay Icon

Account Login Issue: Unable to Access Account for alex@unitedforleads.com

ยท
ยท

Hello, I can't log into my account, the username for it is alex@unitedforleads.com When I try to log in it says "unable to log in" even though the password is correct. Pls help

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Your account may have been locked due to our security measures to combat spam usage of free trial credits.To resolve this, you can try these steps: 1. Log out of Clay completely 2. Click on "forgot password" when trying to log back in 3. Follow the password reset steps in the email you receiveIf you don't receive a password reset email, this might mean you originally used a different login method (like Google or SSO).If these steps don't resolve the issue, please request human support in this conversation for further assistance.

  • Avatar of Alexandru P.
    Alexandru P.
    ยท
    ยท

    That didn't work

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Anaum K.
    Anaum K.
    ยท
    ยท

    Hello Alex! Thank you for reaching out. I checked our system but couldnโ€™t find an account under alex@unitedforleads.com. Could you have registered with a different email?

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hi Alexandru P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Alexandru P.
    Alexandru P.
    ยท
    ยท

    I aswered by email and sent over an invoice for this specific account, can you check?

  • Avatar of Bo (.
    Bo (.
    ยท
    ยท

    Hey Alex, I see Daniela replied. The account is under your email pascumeister. Did you manage to get in? Let me know if you need more help!

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    We haven't heard back from you in a bit, so we're going to go ahead and close things out here.If you still need some help, just reply back here and someone from our team will be in touch!

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hi Alexandru P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: