Hi, can't seem to get my Clearbit API to work. Have recreated but still not working: "Could not verify the Clearbit API key. Please check the key and try again." is the error msg. https://app.clay.com/workspaces/360985/workbooks/wb_3FmgMKVZXN6c/tables/t_nYVqU22Rr88B/views/gv_dAmpsDMKNUeK
Hey Michael, thanks for reaching out! The error message "Could not verify the Clearbit API key. Please check the key and try again." implies this has to do with the API key being used. Within your account settings I see that the only API Clearbit has associated with your account is from Clay. If you're hoping to use your own API key you will have to click 'Add connection' and input the API key associated with your Clearbit account. After adding this API key, you'll be able to successfully use your API key from Clearbit within Clay to run enrichments. Let me know if you'd like a hand setting this up. :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1247516437/7f5f1938941087cde54c73615f5f/CleanShot+2024-11-11+at+10_01_49%402x.png?expires=1731339000&signature=e4ab1de7d7e0a8887f9e1233efe48d03ff536cead8e609ceafaff9384137df6a&req=dSIjEcx%2Fm4VcXvMW1HO4zYYPbg0Acop9%2Fz3usqUJZF4nAcknvKfSMs4%2BJD3m%0A1n5Y%0A
I don't have a Clearbit account. Pls give me a hand setting it up. I deleted the others as they weren't working
Got it, so you are hoping to use the Clearbit account managed by Clay right?
Correct
I'm using my Clay API, but it's not working
Owen C. can't work out what I'm doing wrong... Pls advise
I've had this issue before. https://www.loom.com/share/0abd15d388f442a9a1616eda622eb912?sid=2679adda-5394-4c4e-bf4d-55a962861001
I regenerated the key, and API, still not working
Is there anyone else who can help here? Kinda waiting on this resolution Bruno R. Tanvi R. LuisArturo?
Ah got it. If you're using the Clearbit account managed by Clay, the 'Find Contacts' enrichment is the only one where you'd need your own API key. The rest of these enrichments can be used with Clay credits where the menu will appear as shown in the image below. The API key being referenced in the Loom video is your Clay API key which is only used for certain functions such as 'write to table' or 'lookup single row'. This Clay API key is not utilized for enrichments such as Clearbit instead, enrichments like Clearbit are charged via Clay credits. There is an error in the 'write to table' function due to the 'Results' data point not being in JSON formatting. I'd be happy to help resolve this if you're interested, let me know how you'd like to proceed :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1247675481/84bfcc1d8fbf00b2f2bd16f05229/CleanShot+2024-11-11+at+11_50_09%402x.png?expires=1731346200&signature=7c91ec82fb84548bc3c06c2e9475f81e6661b0ca6f9f6568da897ccfdbff2bad&req=dSIjEc95mIVXWPMW1HO4zRht8T9WLGrNyXo4CbcdIibgGW4lApU07tvJlcCJ%0A%2Ffqz%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1247690331/3fa63bbacae676355e2900bc4f4c/CleanShot+2024-11-11+at+11_52_44%402x.png?expires=1731346200&signature=ea1b33b7b8465522e4d84906c4287c51adbc3d25c723c7afac53dfd429ab1f38&req=dSIjEc93nYJcWPMW1HO4zf%2FzhuxlOFzS0z2EdRorkAVj4wu%2Fsh0di00cBrXf%0AvqZn%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1247687727/9ed56b56e71b4c26279086103620/CleanShot+2024-11-11+at+11_54_51%402x.png?expires=1731346200&signature=66a3c27dab3e13499f28e94a34708586ccdcd9b464d73d4f4d0e128dcda6c073&req=dSIjEc92moZdXvMW1HO4zfZr8zTcgrgti0aeugp2CtYY307V%2FZkAhsy1MowH%0AYMtH%0A
This is incorrect as I know other tables where this is not the case
Just looking at this further
Which aspect are you referring to here? I know we've been discussing Clearbit enrichments but also your Clay API key was brought up. I'd love to make sure we are both referencing the same subject.
I just got it working strangely. Think I misunderstood what you meant.
No worries, for context I am referencing this which can be seen in the enrichment menu. The 'Find Contacts' enrichment specifically requires your own Clearbit API key to use. The API key you created a Clearbit account with seems to be the same as your Clay API key which is why this error pops up when attempting to use this. This is the Clay API key is mainly used for actions within Clay, such as integrations with tools like Zapier or Make. Apologies for any confusion here, let me know if you have any other questions. :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1247710005/939efe1033ab95655b8af17bc461/CleanShot+2024-11-11+at+12_14_58%402x.png?expires=1731347100&signature=0dc5b85550febd311ed4bb95c61338e464316cdd192009f3d70c3e7edf8721bd&req=dSIjEc5%2FnYFfXPMW1HO4zSaCykPjfLu6xmRrflmjOG36OFrLFIGp0ItOK56B%0AisIn%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1247711763/0ef8c7d6d2af161789cf7a0166a2/CleanShot+2024-11-11+at+12_16_39%402x.png?expires=1731347100&signature=d3d808afbc337187226e9e43714c966b6e8f2c22eebebfc53502bfdd701b7fcc&req=dSIjEc5%2FnIZZWvMW1HO4zS4R01Q6I7tPo2CxgpOtTbAnXEKf3IWlD%2FcifQnt%0A9muS%0A
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Hi Michael R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
He did, but didn't solve the issue.
Hey Michael, thanks for reaching out. If you're referring to the 'Write to Other Table' column in this table (linked here) it appears that there are two columns that still need to be mapped. Once these columns are mapped this enrichment should work! Was this the issue you're referring to? If not, please let me know would love to make sure we resolve the issue for you :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1253374981/e1cca83a4160bfd69e88e25f6169/CleanShot+2024-11-15+at+10_30_08%402x.png?expires=1731686400&signature=68e569e57e1e23866c55c864d95bebf159ecc905fac4ad7b5a1253ace6eb7e87&req=dSIiFcp5mYhXWPMW1HO4zY4Lr1dHxcUdAXY1i3iPLqLfOnMLr88ZZG4ZDlaK%0AGk7T%0A
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
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