Issue with Ocean.io Table Result Wasting 500 Credits: Request for Refund

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Hi Alexander, thanks for reaching out. I just added those credits back to your workspace, sorry about this! I think I was able to figure out what caused your issue here, it's related to the inputs of your lookalike search. If you inspect the source of your Ocean.io lookalike search, you'll see that some of the domains you input are investment firms such as fidelity.com. What I would suggest here is that you set up a new search, and keep the input domains to companies which strictly provide financial education as their central value proposition. This will ensure that your lookalike results are limited to the firms you're actually targeting here. I hope this was helpful. If there's anything else I can assist you with, please let me know!

Thanks for the quick help and credit refill!

I did that though, the domain you mentioned fidelity.com was under Excluded domains

All the ones I added, are strictly financial education

if you scroll down you'll see the 8 input domains I added.

the list at the topic, is all exclusions.

Maybe the exclusions threw it off or something?

Hi Alexander, I believe the primary issue lies in the domain selection used to set up the search. You should try excluding companies that provide investment management services in addition to their educational products. For example, financialhealth.com offers both, which could lead to including investment firms in your lookalike search that you're trying to avoid. https://downloads.intercomcdn.com/i/o/1198601163/12d50ba80aa374d23f4f46fe/CleanShot+2024-09-30+at+10_35_13%402x.png?expires=1727709300&signature=0cc67b4a132d1b059e403e2ee9c364494c12726899530d90af16864be0aba403&req=dSEuHs9%2BnIBZWvMW1HO4zaUcnU8aLM8hTnrIrz7HeZh2FO3%2FgRk%2FTNUuhdQY%0AvGWq%0A I hope this was helpful. If there's anything else I can assist you with, please let me know!

I see, thanks!

The Domain exclusion - how does that work

Is that making Ocean.io avoid finding me those specific companies?

Or is it using it as an anti-lookalike, to avoid finding companies that look similar to the ones I put in the exclusion

The domain exclusion feature will prevent Ocean.io from finding those specific companies, it'll essentially just exclude the domains that you provide here.