Issue with Clay Subscription Extension Reducing Days Remaining

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Hey guys, I signed up for clay using Microsoft For Startups offer around a month back. I still had 33 days left. Then I got this email offering 14 days extension, I clicked the link and now it has overriden the earlier 33 days and now showing only 14 days left. Can you please reset this to 33 days? Thanks

6 comments

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We offer a one-time self-serve trial extension that gives you an additional 2 weeks to explore Clay. While logged into your Clay account, you can use our trial extension link (https://app.clay.com/extend-my-trial/) to activate this. After clicking the link, you may need to refresh your page for the changes to take effect.
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Anaum K.
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Hello Abhinav! Thank you for reaching out! Yes, we'd be happy to honor the trial period that you had previously. When you are done with the 14 day trial I will extend it again. Please let me know if you have any additional questions!
Abhinav P.
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Thanks much, Anaum!
Anaum K.
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Of course! Happy to help. 😊
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Hi Abhinav P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: