Issue with Clay Affiliate Credits Not Reflecting Properly

Dzunisani M. · 2025-01-24 02:55:18.977949+00

Hey there! I'm somewhat new to Clay; I used someone's affiliate link to sign up which apparently was giving 3000 credits instead of the default 1000 to use for free. Unfortunately that never materialized and I only got 1000. I tried to find a solution, but the only solution was "open a second workspace"—and that doesn't seem like an option for free users. I wasn't aware of the 1000 leads limit at the time, so I burned through all my credits in one click

Issue with Clay Affiliate Credits Not Reflecting Properly | Clay

8 comments

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Channeled
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The referral bonus of 3000 credits is only awarded when the new user signs up AND activates a paid workspace. Since you mentioned being a free user, this is why you didn't receive the 3000 credits - the referral bonus requires a paid subscription to be activated.To resolve this, you would need to: 1. Verify that you used the referral link correctly during signup 2. Subscribe to any paid plan to activate the referral bonusIf you're certain you used the referral link correctly during signup, the 3000 credits will be automatically awarded once you upgrade to a paid plan. Sources: Do you offer a referral bonus? - FAQ | Clay.com Workspace administration documentation | Documentation | Clay University
Dzunisani M.
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It was my first time signing up to Clay—or maybe it's 1000/month?
Channeled
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Let me clarify the credits situation: The referral bonus of 3000 credits is only awarded when someone signs up using a referral link AND activates a paid workspace.What you received was the standard free trial allocation of 1000 credits, which is given to test out Clay's functionalities.Regarding monthly credits, if you're on the free plan, you get 100 credits per month (1.2K credits per year). These unused credits can roll over, but they're capped at twice your monthly credit limit. Sources: Do you offer a referral bonus? - FAQ | Clay.com Free Trial Workspace administration documentation | Documentation | Clay University
Channeled
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Great! I'm glad I could help. I'm here if you have any more questions.
Channeled
APP
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Hi Dzunisani M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Dzunisani M.
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Ah, okay. Thanks, that helped
Channeled
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Great! I'm glad I could help. I'm here if you have any more questions.
Channeled
APP
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Thank you so much for sharing your feedback Dzunisani M.!

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Channeled
APP
·
·
The referral bonus of 3000 credits is only awarded when the new user signs up AND activates a paid workspace. Since you mentioned being a free user, this is why you didn't receive the 3000 credits - the referral bonus requires a paid subscription to be activated.To resolve this, you would need to: 1. Verify that you used the referral link correctly during signup 2. Subscribe to any paid plan to activate the referral bonusIf you're certain you used the referral link correctly during signup, the 3000 credits will be automatically awarded once you upgrade to a paid plan. Sources: Do you offer a referral bonus? - FAQ | Clay.com Workspace administration documentation | Documentation | Clay University
Dzunisani M.
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It was my first time signing up to Clay—or maybe it's 1000/month?
Channeled
APP
·
·
Let me clarify the credits situation: The referral bonus of 3000 credits is only awarded when someone signs up using a referral link AND activates a paid workspace.What you received was the standard free trial allocation of 1000 credits, which is given to test out Clay's functionalities.Regarding monthly credits, if you're on the free plan, you get 100 credits per month (1.2K credits per year). These unused credits can roll over, but they're capped at twice your monthly credit limit. Sources: Do you offer a referral bonus? - FAQ | Clay.com Free Trial Workspace administration documentation | Documentation | Clay University
Channeled
APP
·
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Great! I'm glad I could help. I'm here if you have any more questions.
Channeled
APP
·
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Hi Dzunisani M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Dzunisani M.
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Ah, okay. Thanks, that helped
Channeled
APP
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·
Great! I'm glad I could help. I'm here if you have any more questions.
Channeled
APP
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Thank you so much for sharing your feedback Dzunisani M.!