Issues with Template Results: Unusable Outputs and Credit Charges

·Oct 07, 2024 03:17 PM·

I just used a pre-made template (that I’ve used before successfully) and the results that it exported were 80% junk or just incorrect/incorrectly formatted. I was charged credits for all of these even though the result is unusable - what can I do?

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Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.