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Troubleshooting Pro Annual Subscription Errors: Need Support Help

Avatar of Carolyn P.Carolyn P.
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Hi Support! We bought Pro annual back in the summer, and today we're hitting a bunch of errors that are telling us to upgrade to access functionality. Can you help us figure out what's at foot?

8 comments

  • Avatar of Carolyn P.
    Carolyn P.
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  • Avatar of Carolyn P.
    Carolyn P.
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  • Avatar of Sofia C.
    Sofia C.
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    Ty! Yes I want to add, I was able to do all of this earlier today, came back and I am getting the upgrade thing all over.

  • Avatar of George D.
    George D.
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    Hey Carolyn - thanks for the callout. We're currently working on fixing this issue. A hard refresh (cmd-shift-r) should get it solved for you immediately though!

    :sparkles-clay:2
  • Avatar of Sofia C.
    Sofia C.
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    That helped! Thanks George!

  • Avatar of Carolyn P.
    Carolyn P.
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    Thank you!

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Carolyn P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: