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Issues with Slow Enrichments: Need Assistance with Retry Messages | Clay

Issues with Slow Enrichments: Need Assistance with Retry Messages

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Hi, I'm having issues with enrichments taking an incredibly long time and they all say "Retrying". Here's the workspace https://app.clay.com/workspaces/340269/workbooks/wb_aBJxWEWwqfV5/tables/t_P5cpcg6MYhzi/views/gv_UjUn3trESqEC

7 comments

· Sorted by Oldest

Channeled
APP
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Hi Sebastian H.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thank you so much for sharing your feedback Sebastian H.!
George D.
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Hey there - we're having a bit of trouble with our support tooling and closed this conversation out preemptively. Reopening it here and someone from our team will get back to you soon!
Channeled
APP
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There could be several reasons for processing delays in your enrichments. Here are the key things to check: 1. Search Query Specificity • Make sure your search queries are specific and well-defined • Break down large data requests into smaller batches 2. System Checks • Monitor your usage limits, tiers and API quotas • Check your network connection stability 3. Data Format • Verify your input data format is correct • Review your search parameters and promptsIf the issue persists after checking these items, you may want to request help from a human agent who can look into your specific workspace setup.
Bruno R.
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Hi Sebastian, thanks for reaching out. Taking a look at this now - sorry about the delay here. It seems like all enrichments ran successfully in this setup let me know if you're seeing the same on your end or if there's some columns which are still experiencing performance issues!
Sebastian H.
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I think it's a limit issue with Anthropic. We only just integrated it and are on tier 1. I have to run the enrichment 50 rows at a time 🫠
Bo (.
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Hey! Yes, increasing your Anthropic tier would help you process more rows at once instead of doing small batches. See here: https://docs.anthropic.com/en/api/rate-limits Manage here: https://console.anthropic.com/settings/limits