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Troubleshooting Could not add lead Issue with SmartLead Integration

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Hey Clay Team - I'm getting about 8% of my leads listed as "Could not add lead" when using the smartlead integration. Screenshots incoming; can't tell what the issue is. Retrying yields same result.

  • Avatar of Robert
    Robert
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    ยท
  • Avatar of Clay T.
    Clay T.
    APP
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    Hey Robert, thanks for reaching out!

  • Avatar of Clay T.
    Clay T.
    APP
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    There's a chance that you probably added these leads to a separate campaign before and to add them to a new one in Smartlead, you'd need to enable this option here:

    6ef9599d-2bac-47a0-bd84-c09adeadd699.png(28 kB)
  • Avatar of Clay T.
    Clay T.
    APP
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    Let me know if that was it though!

  • Avatar of Kareem Amin
    Kareem Amin
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    Keethu R. can we make the error message more explicit why could we not add the lead

  • Avatar of Keethu R.
    Keethu R.
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    yep - will update the messaging here!

  • Avatar of Robert
    Robert
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    ยท

    I will check! Thank you

  • Avatar of Robert
    Robert
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    Arturo O. was spot on - it was the duplicate lead setting. Glad you guys are going to update the error message to make it more explicit! Thanks again for the top notch customer service.