Troubleshooting Could not add lead Issue with SmartLead Integration

Robert · 2024-02-21T01:13:16.84003+00:00

Hey Clay Team - I'm getting about 8% of my leads listed as "Could not add lead" when using the smartlead integration. Screenshots incoming; can't tell what the issue is. Retrying yields same result.

Robert

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https://app.clay.com/workspaces/34090/tables/t_dO4U3jNfRN3e/views/gv_iiY5f0HBoT69

Robert

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Clay T.

APP

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Hey Robert, thanks for reaching out!

Clay T.

APP

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There's a chance that you probably added these leads to a separate campaign before and to add them to a new one in Smartlead, you'd need to enable this option here:

6ef9599d-2bac-47a0-bd84-c09adeadd699.png(28 kB)

Clay T.

APP

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Let me know if that was it though!

Kareem Amin

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Keethu R. can we make the error message more explicit why could we not add the lead

👍1

Keethu R.

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yep - will update the messaging here!

Robert

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I will check! Thank you

Robert

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Arturo O. was spot on - it was the duplicate lead setting. Glad you guys are going to update the error message to make it more explicit! Thanks again for the top notch customer service.

:arc:2

:sparkles-clay:2

9 comments