Troubleshooting Could not add lead Issue with SmartLead Integration

·

Hey Clay Team - I'm getting about 8% of my leads listed as "Could not add lead" when using the smartlead integration. Screenshots incoming; can't tell what the issue is. Retrying yields same result.

✅1

8 comments

· Sorted by Oldest

BobbyO
·
·
https://app.clay.com/workspaces/34090/tables/t_dO4U3jNfRN3e/views/gv_iiY5f0HBoT69
Clay Team
APP
·
·
Hey Robert, thanks for reaching out!
Clay Team
APP
·
·
There's a chance that you probably added these leads to a separate campaign before and to add them to a new one in Smartlead, you'd need to enable this option here:
6ef9599d-2bac-47a0-bd84-c09adeadd699.png(28 kB)
Clay Team
APP
·
·
Let me know if that was it though!
Kareem Amin
·
·
Keethu R. can we make the error message more explicit why could we not add the lead
👍1
Keethu R.
·
·
yep - will update the messaging here!
BobbyO
·
·
I will check! Thank you
BobbyO
·
·
Arturo O. was spot on - it was the duplicate lead setting. Glad you guys are going to update the error message to make it more explicit! Thanks again for the top notch customer service.
:arc:2
:sparkles-clay:2

BobbyO
·
·
https://app.clay.com/workspaces/34090/tables/t_dO4U3jNfRN3e/views/gv_iiY5f0HBoT69
Clay Team
APP
·
·
Hey Robert, thanks for reaching out!
Clay Team
APP
·
·
There's a chance that you probably added these leads to a separate campaign before and to add them to a new one in Smartlead, you'd need to enable this option here:
6ef9599d-2bac-47a0-bd84-c09adeadd699.png(28 kB)
Clay Team
APP
·
·
Let me know if that was it though!
Kareem Amin
·
·
Keethu R. can we make the error message more explicit why could we not add the lead
👍1
Keethu R.
·
·
yep - will update the messaging here!
BobbyO
·
·
I will check! Thank you
BobbyO
·
·
Arturo O. was spot on - it was the duplicate lead setting. Glad you guys are going to update the error message to make it more explicit! Thanks again for the top notch customer service.
:arc:2
:sparkles-clay:2