Troubleshooting RocketReach Integration Errors in Email Waterfall

I wanted to add RocketReach to the provided find work email waterfall. I was able to add the column, and setup the inputs as requested. However when the waterfall runs, it returns an error on every row. "Error running integration: Error" "RocketReach enrichment failed" What is causing that?

4 comments

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The "Error running integration" and "RocketReach enrichment failed" messages you're seeing could be due to a few reasons: 1. API credits: You might have run out of RocketReach API credits. This is a common cause of enrichment failures. 2. Input data: Ensure you've provided the required inputs correctly. RocketReach needs a Social URL (e.g., LinkedIn profile) to find professional emails. Full Name and Current Employer are optional but help improve accuracy. 3. Connection issues: There might be temporary API connection problems. To resolve this: 1. Check your RocketReach API credit balance and add more if needed. 2. Verify your input data, especially the Social URL column. 3. If the issue persists, you may want to try running the waterfall again or request human assistance for further troubleshooting.
Sources: Find Professional Email with RocketReach RocketReach integration overview | Documentation | Clay University
Ken D.
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I am using the Clay-managed RocketReach account.
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The "RocketReach enrichment failed" error you're experiencing could be due to a few reasons: 1. Input data: Ensure you've provided the required inputs correctly. RocketReach needs a Social URL (e.g., LinkedIn profile) to find professional emails. Full Name and Current Employer are optional but help improve accuracy. 2. Connection issues: There might be temporary API connection problems. 3. API version: Make sure you're using the correct API version. Some integrations require specific API versions to function properly. To resolve this: 1. Verify your input data, especially the Social URL column. 2. Try running the waterfall again after a short while. 3. If the issue persists, you may need to request human assistance for further troubleshooting. If you need additional help, please ask to talk to a person in this chat.
Source: RocketReach integration overview | Documentation | Clay University
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