Performance issues can occur with larger tables or complex workflows, manifesting as latency where cell data takes longer to load. Try a hard refresh: Mac (⌘ + Shift + R), Windows (Ctrl + Shift + R).
For enrichments showing "Retrying," this could be due to API tier limits requiring smaller batches. If cells are stuck in queued status, the hard refresh should help resolve front or backend performance issues.
You can also clear your browser cache to resolve persistent error messages.
Are all these issues in the same column above? Can you give me the column titles or specific places to look broken down by table? I will take a look at the backend logs and messaging.
Clark - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
gotcha, thanks. Different table, but it seems to be pretty inconsistent on the loading speed. sometimes it's quick, other times will take like 30 min to an hour to load.
Hey there Clark thanks for reaching out, this is occurring due to an ongoing outage that's going on with our AI providers, it's since been resolved on their end but we are still seeing some rate limit issues occur we are currently monitoring to get these rate limits back to the normal range.
Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
has clay been extra slow lately for anybody | Clay
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