Struggling with Clay's Slow Performance: Need Urgent Solutions! | Clay

Struggling with Clay's Slow Performance: Need Urgent Solutions!

I have been facing this issue for a while now, Clay is super super slow for me. It takes like at-least 30 seconds every-time I try to perform a smallest set action even as small as renaming a table. I have also tried reporting this multiple times but in vain. Support team/bot mentions all surface level things clear cache, login-log out, restart device...I have already tried all this multiple times...it is just not working for me! Please help me with a relevant solution!

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11 comments

Aniruddh G.
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My account is with growtontools@scalard.com
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We're sorry you're experiencing slowdowns with our app. This can happen with large tables or complex workflows. Here are some steps to try: 1. Perform a hard refresh: • Mac: Command (⌘) + Shift + R (Chrome/Firefox) or Option (⌥) + Command (⌘) + E (Safari) • Windows: Ctrl + F5 or Ctrl + Shift + R 2. Check if you have multiple large tables or linked tables in your workbook, as these can affect performance. 3. If issues persist after trying these steps, you may need additional troubleshooting. Please request human assistance by clicking on "Talk to a person" for more in-depth support.
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We're sorry you're experiencing persistent slowdowns with our app. Performance issues can occur with large tables or complex workflows. Here are some additional steps to try: 1. Check if you have multiple large tables or linked tables in your workbook, as these can affect performance. 2. Try a hard refresh: • Mac: Command (⌘) + Shift + R (Chrome/Firefox) or Option (⌥) + Command (⌘) + E (Safari) • Windows: Ctrl + F5 or Ctrl + Shift + R 3. If the issue persists when renaming a table, try these steps: • Open the table • Click the "..." to the right of your table name • Click "Rename" • Enter the new name in the field If these steps don't resolve the issue, you may need more in-depth support. Please request human assistance by clicking on "Talk to a person" for further troubleshooting.
Source: Rename, Duplicate, Delete, Edit Description of Table
Aniruddh G.
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Its not a table specific problem, its a account level problem...I am working on this table btw
Aniruddh G.
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I have faced this challenge with all of my table...and its been there from last 2 weeks. I had raised a support ticket as well but didn't get any satisfactory answer!
Aniruddh G.
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Any update in this?
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Hello Aniruddh! Thanks for reaching out! I tried recreating this issue on my end and did not face this issue. However I do completely empathise with you and understand how frustrating it must be. We already have a bug reported for latency issues and the engineering team is working on resolving those issues. I appreciate how patient you have been with us and will try to solve this issue in coming weeks. If you do find evidence of these latency issues, a video that I can relay to the engineering team, would really help as well. For now I would recommend doing hard refreshes and clearing your cache (although I understand that is not the answer you want right now). Thanks again and let us know if you need any more help! :)
Aniruddh G.
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See it took more than a minute to simply load the table...very disappointing experience. I had subscribed for Pro plan and had 50k credits. I could not use even 50% of it because of the pathetic platform experience and I don't want to renew pro plan just because of the same... If I move from Pro to Starter, all of my credits will get exhausted as starter has a limit of only 2k credits and maximum rollover can be 4k credits..please help me out with something. Is it possible for you to resolve the issue ASAP and increase the validity of my plan?
Aniruddh G.
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It took more than 1 minute to run a simple formula!
LuisArturo
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Hey there Aniruddh thanks for reaching out, do you mind sending a link (url) to any table where you are experiencing this, so we can take a look?
(52 kB)
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