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Post on Apr 29, 2025 | Clay

Post on Apr 29, 2025

·Apr 29, 2025 09:59 AM·

Happens quite often when I create new tables. An enrichment that relies on another column will not run, even when I input data in said column. When refreshing the page, it appears as though Clay isn't retaining the data entered, suggesting the data is never actually being added hence the enrichment failing to run.

3 comments

· Sorted by Oldest

Joseph G.
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https://app.clay.com/workspaces/226668/workbooks/wb_0svh4loEdq6GF8AK9dJ/tables/t_0svh4mgwPB7fbGxphgD/views/gv_0svh4mgwEits4nVE9G2
Channeled
APP
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I apologize, but I'm not able to view or access any attached video files. However, I can provide some general troubleshooting steps that might help with common issues in Clay: 1. Refresh your browser using Cmd/Ctrl + Shift + R to resolve many display or formula evaluation issues. 2. If you're experiencing API integration problems, check your API key and ensure it's correctly entered in Clay. 3. For CSV file issues, ensure your file is UTF-8 encoded, comma-separated, and within the supported limits (max 72 columns and 50,000 rows). Can you provide more details about the specific issue you're encountering? This will help me offer more targeted assistance.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.