Issue with Auto-Enabled Open Tracking in Email Campaigns

·Aug 21, 2025 02:11 PM·

Open tracking is auto-enabling on one of my campaigns at the same time text only emails is selected. I disabled it and then the next day it was enabled again. Is this a bug or is there a reason it would be doing this automatically?

4 comments

· Sorted by Oldest

Clay
APP
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The available documentation covers our native email sequencing feature but doesn't specifically address open tracking settings or text-only email configurations. Our native email sequencing allows you to automate email campaigns with various sender setup options and campaign settings that must be manually saved by clicking "Save Settings." Which specific campaign type are you using - our native email sequencing or an integration with another platform like Instantly?
Kati S.
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Resolved
Usman
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Kati S. That’s expected open tracking can auto-re-enable if link tracking or HTML is toggled back on. To keep it off, make sure campaign stays text-only with tracking fully disabled
Hari K.
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Hey there! Just checking in if you're good to go here?

Clay
APP
·
·
The available documentation covers our native email sequencing feature but doesn't specifically address open tracking settings or text-only email configurations. Our native email sequencing allows you to automate email campaigns with various sender setup options and campaign settings that must be manually saved by clicking "Save Settings." Which specific campaign type are you using - our native email sequencing or an integration with another platform like Instantly?
Kati S.
·
·
Resolved
Usman
·
·
Kati S. That’s expected open tracking can auto-re-enable if link tracking or HTML is toggled back on. To keep it off, make sure campaign stays text-only with tracking fully disabled
Hari K.
·
·
Hey there! Just checking in if you're good to go here?