Need Help Locating Missing Credits in Account?

Here's how you can check your credit usage: 1. For individual columns: • Right-click on any column • Select "Run Info" to see credits spent on that specific column 2. For table-level history: • Look for the "View Table History" button at the bottom of your table • This will show which columns used creditsIf you've deleted any tables recently, check your trash folder as deleted tables may have consumed credits that aren't immediately visible.Note: While we don't currently have automatic table-wide credit spend reports, you can use these methods to track down where your credits were used. Sources: How Clay Credits Work Credits Calculator | Clay.com

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To track down where your credits were used, you can: 1. Check individual column usage: • Right-click on any column • Select "Run Info" to see credits spent on that specific column 2. Common causes of unexpected credit usage: • Auto-updates running in the background • Large table updates without testing on a few rows first • Deleted tables that consumed credits before deletionTo prevent future unexpected credit usage: ** Test enrichments on a small number of rows first ** Turn off auto-update by clicking the three-dot icon beside your table nameYou can also check the green cost bubble next to each enrichment action in the enrichment panel to see how many credits each operation costs. Sources: How Clay Credits Work Credits Calculator | Clay.com

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Sorry, but I can't issue credits. Would you like me to connect you to our team?

Hi Effy M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Hi Effy M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

Hey Effy! Taking a look here

So sorry we missed your earlier question. I just requested to add you to the early access beta of our newest credit reporting feature which will help you understand how many credits you've spent in your workspace. You can track your credit spend by table, workbook, folder, and integrations with this feature. I'll follow up with you once this has been enabled!

Great news, it was just enabled!

Effy, it looks like you haven't used much of your credits this month, I'm seeing you have 13K/14K credits still in your workspace. Is there anything you're interested in building this month? Happy to help you get this set up!

Interesting, could you try checking now and letting us know how much you see?

Hey Effy! I've added 3000 credits back to your account. You're right about the confusion - my colleague might have mixed up another workspace. Since this was at zero and an honest mistake, I've restored those credits for you. Just FYI, we won't be able to credit back for similar mistakes in the future, so I'd recommend being careful with credit usage. Here are some guides that can help prevent this: Tips for saving credits Credits 101

Let me know if you need anything else!