Assistance Needed: Unexpected Use of 50,000 Credits in One Day

Annamarie G.

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I can’t find out why 50,000 of my credits were used in one day. Can someone help?

6 comments

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Credits are used when enriching data through various data providers, with each provider having a set cost per result. To understand your specific credit usage, you can check individual column costs by right-clicking on a column and selecting "Run Info" - this will show you a summary of credits spent on that column to date.If you need to monitor your credit usage more closely, consider using conditional runs to limit enrichments to only the most relevant data. For a detailed review of your specific credit usage, you should request help from a human agent in this conversation. Source: How Clay Credits Work
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.
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Hi Annamarie, thanks for reaching out! I'm seeing 42.5K credits in your account, is it possible they just weren't added when you sent this message?
Annamarie G.
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oh wait so i used 30,000 credits? how though?
Tanvi R.
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Hi Annamarie,it looks like you ran enrich person from profile for 21.5K rows yesterday. Was there a table you had running on in the backend that could be the culrigt here?
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