Troubleshooting HG Insights Table Errors with Clay Credits
I keep getting an error on a table with HG Insights as the source using Clay credits. Any suggestions on why is this happening and potential fixes?
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I keep getting an error on a table with HG Insights as the source using Clay credits. Any suggestions on why is this happening and potential fixes?
For HG Insights errors, try these fixes: Clear cache first: Clear your browser cache and refresh the view to resolve persistent error messages. Check data availability: HG Insights may be missing data for specific tech stack products you're searching for. Check their data directory at https://discovery.hgdata.com/ to verify available products. Re-run the source: If you've modified source filters, the table won't update automatically. Delete and re-run the step or duplicate the table with updated source settings. Verify column setup: When adding HG Insights to existing tables, ensure you have the required columns (like company domains or LinkedIn URLs) properly configured. If the error persists after these steps, request human assistance by clicking "Talk to a person."
You're likely seeing that error due to: Missing or incorrect fields (like domain). Insufficient Clay credits or API issues. Field mapping errors in the enrichment setup. Try testing with one row and check the error logs. If it persists, contact Clay support for quick help.
Since you've checked fields, credits, and mapping, try these additional fixes: Clear cache: Clear your browser cache and refresh the view to resolve persistent error messages. Check HG Insights data availability: HG Insights may be missing data for specific tech stack products you're searching for. Verify available products at https://discovery.hgdata.com/. Re-run the source: If you've modified source filters, the table won't update automatically. Delete and re-run the step or duplicate the table with updated source settings. Verify required columns: Ensure you have the proper columns (company domains or LinkedIn URLs) set up when adding HG Insights to existing tables.
Delete the HG Insights column Recreate it with correct input (e.g. "Salesforce" "HubSpot" Run in small batch (5–10 rows) If error persists Contact Clay Slack Support with screenshot + table link
Since you've tried the standard fixes, try these additional steps: Force restart the enrichment: ** Click the column header of the HG Insights column ** Hover over "Run column" and select "Force" to jump-start the run Delete and recreate the source: ** Delete the HG Insights step completely ** Re-run or duplicate the table with updated source settings, as Clay doesn't reprocess data automatically when sources are modified Check for missing tech stack data: ** HG Insights may be missing data for specific products you're searching for ** Verify available products at https://discovery.hgdata.com/ If errors persist after these steps, request human assistance by clicking "Talk to a person."
Hello! We've identified a bug related to this issue and our engineering team is actively working on a solution. The error occurs when the employee range is included in either the source or signal. You can continue monitoring the status at: https://rootly.com/teams/clay/status-pages/clay-status/public
Hello! The issue seems to have been resolved now. You can re-run the source/signal and that should fix the error. Do reach out again if the issue still persists. Thank you and have a great day ahead! :)