Unexpected Table Activity: Charges and Auto-Schedule Issues

Noor S. · 2025-12-10T14:06:05.967Z

When tables are not run on auto schedule why are they running and adding rows and charging credits. The same thing happened with three of my tables. 1st (https://app.clay.com/workspaces/425370/workbooks/wb_0t2nneztRTRqVN7xjVq/tables/t_0t2nnf0vTur2Zz7BR8y/views/gv_0t2nnf1vdnvxTnHFAgV) 2nd (https://app.clay.com/workspaces/425370/tables/t_0t2rn04qPTHPTkZ4TJY/views/gv_0t2nnf1vdnvxTnHFAgV), 3rd (https://app.clay.com/workspaces/425370/workbooks/wb_0t3ky6fFd44RGQnEpAH/tables/t_0t3ky6gPJq7454pnsEp/views/gv_0t3ky6hEWQj48xNtuN8), I didn't even run these tables and I need the refund charged on these tables as it seems like a bug.

Unexpected Table Activity: Charges and Auto-Schedule Issues | Clay

Clay Support
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Even with manual run settings, tables can still consume credits due to Auto-Update being enabled. This causes automatic data refreshes that trigger enrichments. [1]
The most likely cause is that "Update existing rows" is turned on in your screenshots. This setting can trigger re-enrichment of data when changes are detected, even on manual tables. [2]
To prevent this:
Turn off Auto-Update at the table level by clicking the three dots next to your table name and toggling off "Auto-Update Columns"
Disable "Update existing rows" in your source settings
Check individual column settings and turn off auto-update in their run settings
This should stop unexpected credit consumption on your manual tables.
Clay Support
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Was that helpful?
Noor S.
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No
Clay Support
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I understand this is frustrating, so I’m connecting you with a human agent who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Noor S.
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New rows shouldn't have been added itself. URLs are alredy given above
Noor S.
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I need help with this
Noor S.
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urgently
Ethan Huang
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Thanks for reaching out! It looks like auto run is actually still on. An easy way to check is to look at the top left. What you did was turn off the sources from adding. However, other enrichment rows may "add" new rows if auto run is not turned off. I know this is pretty confusing, and as a one-time courtesy I refunded you 500 credits! Going to close this out, but if anything else comes up feel free to reach out.
CleanShot 2025-12-11 at 09_48_39@2x.png(59 kB)
Ethan Huang
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If you can give me your workspace happy to give you back the credits!
Ethan Huang
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Just a heads-up, we added to your workspace! If anything else comes up feel free to reach out.
Ethan Huang
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Apologies for the back and forth--we might actually have a bug on our hands. Have escalated this issue and will let you know what we find!
LuisArturo
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Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.
Noor S.
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But we are now out of all credits. There were three tables with these bugs and the each table consumed about 2k credits or so each, i lost about 6k - 7k credits just because of this bug
Noor S.
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It even made me lost the 500 credits that you initially rewarded me, I'd request you to please refund these credits lost due to the bug. My credit renewal is still 10 days apart and the whole month passed due to the credit issue without getting any work done.

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