Account Lock Issue: Urgent Help Needed for Campaign Access

Good day, I hope you are well. I had created an account earlier but it got locked. I spoke to the support team, they were prompt to reply as the account was locked for 'fraud protection' due to accounts made previously on the same device. They said it can be unlocked if I purchase a plan, anyways we have another paid account on the same email domain, so we decided to use that. When I as invited to the team, I still cannot login. Could you please look into it. I need to run a campaign on urgent basis

8 comments

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There could be a few reasons why you're unable to log in to the team account you were invited to: 1. The invitation process may not have been completed correctly. To join a team, you need to: • Receive an invitation email • Click the invitation link • Complete the account setup process 2. Your account might still be locked due to the previous security measures. Even though you've been invited to a new team, the lock on your original account may persist. To resolve this, try the following: 1. Check your email for the invitation and follow the steps to join the team. 2. If you've done that and still can't log in, request human assistance by clicking on "Talk to a person". They can help investigate the specific issue with your account and team invitation.
Source: Invite Members to Your Workspace
Bo (.
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Could you let me know which team you were invited to and the email address you’re using? That’ll help me look into why you’re still locked out.
Ali M.
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Ali.muhammad@disrupt.com that’s my email address
Ali M.
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This was the team I was invited too
Ali M.
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Following up here Bo (.
Bo (.
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Got it — Could we get you invited on your main email instead? Do you happen to have any other accounts or emails we could try instead? That will help us get you connected.
Ali M.
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No I do not have another email
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Account Lock Issue: Urgent Help Needed for Campaign Access | Clay