Troubleshooting OpenAI's API: 2 Errors Detected - Early User Question

nahyan c. · 2024-01-05T14:22:32.406Z

Hi, early user question, I'm getting 2 errors about my OpenAI's API. Tables here, screenshots attached, made a quick video - I'm continuing the tutorials, curious what the problem might be. Thanks! -- What I'm trying to do - find companies > people (can do in Apollo, but trying it here) > summary from LinkedIn description > find case studies from domain > create personalized lines from LinkedIn

Troubleshooting OpenAI's API: 2 Errors Detected - Early User Question | Clay

10 comments

· Sorted by Oldest

Clay Team
APP
·
·
Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
nahyan c.
·
·
Find companies - https://app.clay.com/workspaces/186458/tables/t_FIhnCPR61YZb/views/gv_QwLwSXdKeYfw Find people - https://app.clay.com/workspaces/186458/tables/t_6BxGtZhhYuy6/views/gv_6VNCmgYFsX2o
Clay Team
APP
·
·
Hey, thanks for reaching out! Based on the error, it looks like it's an issue with your API key, specifically the available credits or rate limits.You can check your chatGPT usage in this page (they're usually fast at helping you out if you need to increase them) - https://platform.openai.com/account/usage or https://platform.openai.com/account/limits
nahyan c.
·
·
Thanks, will check that. I have 0 usage of my chatGPT account, surprised I'd hit a limit. Is there a way around it? I tried "Use Clay's authentication" or something, but still gave an error.
Clay Team
APP
·
·
That would be odd. Perhaps if you recently added credits into your openAI account, could you try generating a new API key and using that one instead? About using Clay's API, I'll test it out, maybe it didn't save the settings properly and still tried to use your account
👍2
nahyan c.
·
·
Appreciate the response and direction, Arturo!
Clay Team
APP
·
·
There we go, it appears that was it when trying to use Clay's account, it didn't save when it was selected. Just tried saving again and it ran
c9939a73-ab00-4b64-95a0-668ca0516353.png(86 kB)
Clay Team
APP
·
·
But yeah, openAI should be able to clarify the API issues for you and ensure that you have credits in the specific key you generate so it can be used elsewhere.Let me know!
❤️1
nahyan c.
·
·
Ah perfect! Will double check that in the future (first time user problems :)
✨1
Brandon C.
·
·
Hey nahyan c. I’ve ran into this before, has to do with your tiered plan. Once you’re at tier 2 you’ll have bigger limits and access to gpt-4 as well.
✨1

Clay Team
APP
·
·
Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
nahyan c.
·
·
Find companies - https://app.clay.com/workspaces/186458/tables/t_FIhnCPR61YZb/views/gv_QwLwSXdKeYfw Find people - https://app.clay.com/workspaces/186458/tables/t_6BxGtZhhYuy6/views/gv_6VNCmgYFsX2o
Clay Team
APP
·
·
Hey, thanks for reaching out! Based on the error, it looks like it's an issue with your API key, specifically the available credits or rate limits.You can check your chatGPT usage in this page (they're usually fast at helping you out if you need to increase them) - https://platform.openai.com/account/usage or https://platform.openai.com/account/limits
nahyan c.
·
·
Thanks, will check that. I have 0 usage of my chatGPT account, surprised I'd hit a limit. Is there a way around it? I tried "Use Clay's authentication" or something, but still gave an error.
Clay Team
APP
·
·
That would be odd. Perhaps if you recently added credits into your openAI account, could you try generating a new API key and using that one instead? About using Clay's API, I'll test it out, maybe it didn't save the settings properly and still tried to use your account
👍2
nahyan c.
·
·
Appreciate the response and direction, Arturo!
Clay Team
APP
·
·
There we go, it appears that was it when trying to use Clay's account, it didn't save when it was selected. Just tried saving again and it ran
c9939a73-ab00-4b64-95a0-668ca0516353.png(86 kB)
Clay Team
APP
·
·
But yeah, openAI should be able to clarify the API issues for you and ensure that you have credits in the specific key you generate so it can be used elsewhere.Let me know!
❤️1
nahyan c.
·
·
Ah perfect! Will double check that in the future (first time user problems :)
✨1
Brandon C.
·
·
Hey nahyan c. I’ve ran into this before, has to do with your tiered plan. Once you’re at tier 2 you’ll have bigger limits and access to gpt-4 as well.
✨1