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Fixing AI Tool Issues: Green Light but No Response | Clay

Fixing AI Tool Issues: Green Light but No Response

·Jul 08, 2025 07:46 PM·

Hello team Im trying to use an AI tool, but when getting the result it just apears a green light and no answer. How do I fix this?

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3 comments

· Sorted by Oldest

Clay
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The green light with no answer typically indicates your AI column is stuck in a "queued" status. Try these fixes: Hard refresh first: ** Windows: Ctrl + Shift + R ** Mac: Cmd + Shift + R If that doesn't work: 1. Create a new column by duplicating your current AI column 2. Filter for rows where the current column "is empty" 3. Run the AI on those filtered rows 4. Use the "merge columns" feature to combine results Alternative fix: Hover over the stuck cell and click the play button to rerun just that specific cell This issue often happens when columns are changed multiple times or runs are stopped midway.
Brayan
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https://app.clay.com/workspaces/286951/workbooks/wb_0sz3kdaG8pyrt8ZYbKt/tables/t_0sz3kdazTdrwV2Kfvcd/views/gv_0sz27e2AdEARtgi3m9n
Hari K.
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Hey Brayan! Thanks for reaching out - we're so excited you're using Claygent! Happy to dive into this with you, can you provide me with a little more clarity on what's going on? Generally, with "Use AI" cells, the outputs are available once you click into the cell. A green dot indicates a successful run of the model, while the output fields are generally contained inside of the cell. Once you enter the cell, you can add relevant outputs as separate columns of their own. Hope this helps! - Hari