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Request for Assistance: Unlocking Account Due to Fraud Protection

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Can someone reply please regarding unlocking my account which was locked for fraud protection. I have emailed a few hours ago. Thanks

Request for Assistance: Unlocking Account Due to Fraud Protection | Clay

9 comments

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Clay
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Your account was locked due to security measures to combat spam usage of free trial credits. Our team will review your situation and provide updates as soon as they're available. For account lockouts, we need to contact you at the email associated with your account. If you need further assistance with your locked account, please request human assistance by clicking on "Talk to a person."
Source: Clay: Terms of Service
Matt West
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I have a paid account, it's nothing to do with that. Thanks
Matt West
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It's probably not a table I have an issue with is it...
Stefano (Clay)
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Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
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Matt West
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Thanks - I've been a paid customer for a couple of months. Not sure how this happened
Stefano (Clay)
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I am sorry about this! I do not have visibility over why these things happen, but feel free to reach out if this pops up again!
Matt West
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I appreciate the speedy response. Thanks a lot, much better than email
Stefano (Clay)
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Happy to help Matt! Have a good day.
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Matt West
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