Recovering 4000 Credits After Workbook Duplication Error

Dante E. · 2025-02-25 12:48:25.918121+00

Hi! I accidentally burned 4000 credits by duplicating a workbook with auto-run tables... Is there some way to revert this?

Recovering 4000 Credits After Workbook Duplication Error | Clay

12 comments

· Sorted by Oldest

Channeled
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Unfortunately, once credits have been spent on enrichments, they cannot be reverted or recovered. To prevent this from happening in the future, here are some best practices: 1. Always turn off auto-update while building or duplicating tables. You can do this by: • Clicking the three dots next to your table name • Selecting "Auto-Update Columns" • Toggling it off 2. Before running any enrichments on a new table, test them on a few rows first to ensure everything is set up correctly. You can check the credit spend for specific columns by right-clicking on a column and selecting "Run Info" to see a summary of credits spent on that column.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University How Clay Credits Work
Channeled
APP
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Is that what you were looking for?
Dante E.
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Yeah, I get that. It's totally my fault. But I feel for future user experience it would be great if a prompt would appear, when duplicating workbooks/tables, warning that there are auto-run tables enabled and that it would cause "X" amount of credit usage.
Dante E.
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Potentially also auto-disabling any auto-run columns.
Channeled
APP
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Thank you for your understanding and valuable feedback. We appreciate suggestions that can improve our users' experience.
Channeled
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Dante E.
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Would be happy to get some input from a human on this as well
Channeled
APP
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Stefano
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Hi Dante, thank you for reaching out. I believe the reason this might be happening is because you have "auto-update" on. This causes all the rows to be re-run when a new search is executed on the table. In order to remove this, you should select the autoupdate button, as shown below:
(512 kB)
After selecting this button, the following menu should pop up:
(72 kB)
You should then select "Turn off table" to stop the table from auto-updating. I will make sure to refund your 4000 credits for this time, as I understand it was an honest mistake. However, please know this is something we cannot do often and in future we might not be able to accomodate your request. Let me know if this solves your issue!
Dante E.
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Yes, you're totally right. It's just unfortunate, that it happened by accident. Is there any way to revert and get back the credits?
Stefano
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I refunded your credits and I believe this should be visible on your side!
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
Unfortunately, once credits have been spent on enrichments, they cannot be reverted or recovered. To prevent this from happening in the future, here are some best practices: 1. Always turn off auto-update while building or duplicating tables. You can do this by: • Clicking the three dots next to your table name • Selecting "Auto-Update Columns" • Toggling it off 2. Before running any enrichments on a new table, test them on a few rows first to ensure everything is set up correctly. You can check the credit spend for specific columns by right-clicking on a column and selecting "Run Info" to see a summary of credits spent on that column.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University How Clay Credits Work
Channeled
APP
·
·
Is that what you were looking for?
Dante E.
·
·
Yeah, I get that. It's totally my fault. But I feel for future user experience it would be great if a prompt would appear, when duplicating workbooks/tables, warning that there are auto-run tables enabled and that it would cause "X" amount of credit usage.
Dante E.
·
·
Potentially also auto-disabling any auto-run columns.
Channeled
APP
·
·
Thank you for your understanding and valuable feedback. We appreciate suggestions that can improve our users' experience.
Channeled
APP
·
·
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Dante E.
·
·
Would be happy to get some input from a human on this as well
Channeled
APP
·
·
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Stefano
·
·
Hi Dante, thank you for reaching out. I believe the reason this might be happening is because you have "auto-update" on. This causes all the rows to be re-run when a new search is executed on the table. In order to remove this, you should select the autoupdate button, as shown below:
(512 kB)
After selecting this button, the following menu should pop up:
(72 kB)
You should then select "Turn off table" to stop the table from auto-updating. I will make sure to refund your 4000 credits for this time, as I understand it was an honest mistake. However, please know this is something we cannot do often and in future we might not be able to accomodate your request. Let me know if this solves your issue!
Dante E.
·
·
Yes, you're totally right. It's just unfortunate, that it happened by accident. Is there any way to revert and get back the credits?
Stefano
·
·
I refunded your credits and I believe this should be visible on your side!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.