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Issue: Sudden Loss of Credits from 2700 to 0
How it is possible that i went from 2700 credits suddenly to 0 without running any tables or enrichments? Help me out please
One common reason for unexpected credit depletion is auto-update settings. Even if you haven't manually run any tables or enrichments, auto-update can automatically enrich new rows added to your tables.To check and prevent this: 1. Look for any tables with auto-update enabled 2. Turn off auto-update by clicking the three dots next to your table name and selecting "Auto-Update Columns" 3. For individual columns, you can check their "Run Settings" and toggle off the Auto-Update buttonAdditionally, when importing new lists, be careful not to auto-add enrichments during the import process, as this can quickly consume credits.To prevent future unintended credit usage, you can: ** Test enrichments on a few rows before updating entire tables ** Turn off auto-update at the table level * Check the "Run Info" on columns to see credit usage details Sources: Guide: Ways to save Clay credits | Documentation | Clay University Find Companies [Clay 101] - Clay University
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Mark L.··Over the last week or so, most credit usage happened yesterday (~1300 credits). Monday, Tuesday, and today have used a few hundred each, totaling another ~1300. The biggest consumers by table are... 754 credits https://app.clay.com/workspaces/460627/tables/t_oCtRXgRWx9XV 610 https://app.clay.com/workspaces/460627/tables/t_xkjkRc2wnATY 477 https://app.clay.com/workspaces/460627/tables/t_79V9vkPebthx 464 https://app.clay.com/workspaces/460627/tables/t_yj888dJTbinW 385 https://app.clay.com/workspaces/460627/tables/t_AQiynuEbGFpj So no single culprit by table or enrichment, rather a cumulative effect. If I can offer one suggestion, consider disabling the "auto-update" setting on the tables. When enabled, all columns run when new rows are added. https://www.clay.com/university/guide/table-management-settings#auto-update Disabling is a good option if you're still experimenting and finalizing your workflows.
Aaron··i’m fine with 1300 credits yesterday being used. this morning i had 2700 credits and did not run any enrichments, nor do i see any major updates in any of my tables. can you look into this further, and see what ate up 2700 credits?
- Mark L.··
This table has 17k+ new records today. https://app.clay.com/workspaces/460627/tables/t_RWMmgs8W6UpQ/views/gv_j8o865ABepVv A couple thousand of those rows used the 1-credit "Enrich LI Profile" enrichment (presumably upon initial search/import). Was that not the intention?
- Aaron··
unfortunately no that was not the intention. this table (and the people search) ended up being very low quality and was never supposed to actually run
- Mark L.··
Gotcha, thanks. Feel free to delete that table entirely, or disable auto-update there and on any others where you might expect new rows and want to avoid surprise cost. I added 2100 back to your account to account for that one. You should see that ~immediately.
- Aaron··
i appreciate that mark. thx!
- Mark L.··
You bet! Appreciate you letting us know so we could help out. I think that takes care of the needs for the moment, so I'll tentatively mark this closed for now. Please keep in touch if you hit other roadblocks!