Hello, I'm trying to setup the webflow / clay integration. I created a new collection and created all the custom fields. Then in Clay I'm using the integration to send all the datas to my collection. I manage to retrieve all the text fields, but not the image. However, I push the image url into the custom field image. Am I missing something?
It seems you're having trouble retrieving an image in your Webflow/Clay integration. While we don't have specific information about image retrieval issues, there could be a few reasons for this problem. The issue might be related to how the image URL is being processed or formatted in the API request. To help troubleshoot this, could you please copy and paste the JSON of your API request into the chat? This will allow us to take a closer look at the data structure and potentially identify any formatting issues that might be preventing the image from being retrieved correctly.
{ "id": "67e69fa9175b0e40b5ff5e98", "isDraft": true, "createdOn": "2025-03-28T13:10:01.831Z", "fieldData": { "name": "Zelty", "slug": "zelty", "hero-headline": "Supercharge Zelty's GTM motion with Clay" }, "isArchived": false, "cmsLocaleId": "66f08a75274f911aa7035624", "lastUpdated": "2025-03-28T13:10:01.831Z", "lastPublished": null }
Based on the JSON you provided, it seems the image URL isn't included in the fieldData object. To retrieve images in your Webflow/Clay integration, you need to ensure that the image URL is properly included in the API request. To troubleshoot this issue, we'd need to see the complete JSON of your API request, including the part where you're pushing the image URL. Could you please copy and paste the full JSON of your API request, making sure to include the section where you're adding the image URL to the custom field?
Hey, just to confirm, are you seeing the image when you push this live or not? Can you send us the URL of that collection so I can take a look? Have you also followed all the steps here: https://www.clay.com/blog/webflow-integration-announcement
Hey Bo, No I don't see the image when i push live. The collection URL is : www.cleyrop.com/clay-integration/clay-integration-page And yes I've followed every steps
Hopping in to confirm I'm seeing the same issue when we try to create a collection item through Clay. Text fields are created properly but the url for images are not accepted and the image field is empty in the collection item. We've had to stop using the Clay integration and to create collection items in bulk, we are manually exporting a CSV from Clay to then import the CSV to the Webflow collection.
We also have this webinar you can attend if you have questions for the Webflow team: https://www.clay.com/webinar/dynamically-update-your-website-with-webflow-x-clay.
Hello Anaum K.. Yes I did but the problem seems to be during the creation of the collection. Do you have the same issue at Clay ? An seems to have the same problem
An idea for a test; within Webflow, could you please try adding a placeholder image to the item. And then afterward,try updating the image via Clay?
Hello Mark L.. Thank for your answer. I tried adding a placeholder image to the item and then udpating with clay. Now when I update, I can see the the image item in the field data, which is not the case with the create (cf image). But the value is the one of the placeholder image, not the one I try to push.
Hey, Since this involves how Webflow handles image uploads, it’s a bit tricky for us to fully troubleshoot from Clay’s side alone. We’re only able to see what’s being passed through the integration, not how Webflow processes or displays it. Could you record a quick video walking through your setup—both in Clay and Webflow—showing how you’re sending the image URL, what happens when you use a placeholder, and what you’re seeing in the collection? That’ll help us understand the flow, and we recommend sharing the same video with Webflow support too. They’ll be best equipped to help on their end, and we’re happy to coordinate from ours to get this working for you.
Hey Alexandre, Have you made any progress with this issue? We've done some research on our end and found that image transfers might be affected by cross-origin resource sharing restrictions. When images are hosted on external sites, Webflow sometimes blocks them from being pushed through.
We observed this same behavior while working with other customers - certain images weren't passing through until we moved them to a free image hosting platform, which resolved the issue.
Hello Bo, thanks for you message. I didn't find any solution, and lacked time to investigate. Do you have any advice/solution on how I could automate the process to host the image directly to a free image hosting platform ?
That would be odd for Webflow to block it's own CDN. The image url is Webflow's CDN in the screenshot.
An N. The image url was the placeholder image I added directly in webflow. Not the one i tried to push
We've only tried pushing with a url to an existing image on Webflow's CDN and it hasn't worked.
Hey, We reached out to Webflow support to get more clarity. In the past, similar issues came from the image URL not being public or not properly formatted. That said, since you’re pushing a URL hosted on Webflow’s own CDN and it’s still not working, we’d recommend reaching out to them directly, as they’ll be best equipped to help debug this faster. We’ll follow up if we hear back from them too.
Hey Alexandre, thanks for reaching out! Our engineers pushed a fix on Friday for the issue that was preventing logos from being added to Webflow via the integration. Since we don’t have direct access to your Webflow account, we’re flying a bit blind here, but we’d love to make sure you get this working smoothly. When you get a chance, could you please share the following details with us? 1. The URL to the published Webflow page where you're trying to add the logo 2. The URL of the logo file you're attempting to upload through the integration 3. The URL to the Clay table where all of this is happening Once we have these, we’ll be able to dig in and start narrowing down what’s going on, and help you move forward from there. :) Seriously appreciate your understanding.
Confirming that the push fixed my issue and am now able to provide URLs of images from Webflow's existing CDN. Of note, field type in Clay needs to be URL.
.png){kind=logo}
