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Trouble Logging In to Clay? Reset Password Issues Explained
Hi. New to Clay. I'm having trouble logging in. It's showing me an unable to login message. I tried to reset the password with the "forgot password" but I'm not receiving the reset email.
There could be a couple of reasons for your login issues: 1. You might be using Google Authentication instead of a password. Try logging in with your Google account. 2. If you originally set up your account with a password, make sure you're logged out completely before trying the "forgot password" option. If you're still having trouble, it's possible that you're using a different login method than you remember. In this case, you'll need to request human assistance by clicking on "Talk to a person" for further help with your account access.
Great. Will be waiting to talk to someone from the team
Owen C.··Hey Sebastian, thanks for reaching out! Which email is your account associated with here? Happy to help! :)
Hi! It's sebastianotrinh@icloud.com
- Owen C.··
Hey Sebastian, just checked on our end and actually not seeing any user data associated with the email sebastianotrinh@icloud.com. Any chance you could send the URL to the page you're trying to log in to?
i remember logging in and seeing workspaces at one point. If i try and sign up it tells me to use a work email.
- Owen C.··
Interesting, thanks for sharing that. Is there any chance you might be referring to a different company also called Clay, like the one at https://clay.earth? Just want to double-check, since we don’t have any record of you signing up on our end. Would love to confirm that you're referring to clay.com, the go-to-market data enrichment and automation platform.
i'm positive it was for clay.com I don't mind rereating an account, but it's not accepting my email. Is there any way you can help me with this?
- Owen C.··
Gotcha, could you try creating an account with that email and taking a screenshot of the error you receive? Just want to make sure were on the same page here. :)
- Owen C.··
Got it. Curious have you tried re-creating an account? It's super odd since we're not seeing any information related to this email (sebastianotrinh@icloud.com) other than our conversation in support. Also, for context, what were you hoping to use Clay for?
I have, but it’s not allowing me. It’s telling me to use a work email. I was exploring Clay to help me expand what I could do for some clients. Also looking into the cohort program.
- Owen C.··
Hey Sebastian, I just checked with our team, and unfortunately, we aren’t able to bypass the verification process. That said, if you have a work email or different email you can use to create a new account, we’d be happy to add some extra credits to your account as a courtesy for the inconvenience. Let us know what works best!
I really appreciate that! Thank you. Let me try a different email and get back to you
- Owen C.··
Sounds great, let me know how this goes. :)
Hi! I was able to make a new account with this email sebastianodtrinh@gmail.com
- Owen C.··
Incredible! Let us know how we can best assist here and if you have any other questions or concerns. :)