Trouble Logging In to Clay? Reset Password Issues Explained | Clay

Trouble Logging In to Clay? Reset Password Issues Explained

Hi. New to Clay. I'm having trouble logging in. It's showing me an unable to login message. I tried to reset the password with the "forgot password" but I'm not receiving the reset email.

19 comments

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There could be a couple of reasons for your login issues: 1. You might be using Google Authentication instead of a password. Try logging in with your Google account. 2. If you originally set up your account with a password, make sure you're logged out completely before trying the "forgot password" option. If you're still having trouble, it's possible that you're using a different login method than you remember. In this case, you'll need to request human assistance by clicking on "Talk to a person" for further help with your account access.
Source: Workspace administration documentation | Documentation | Clay University
Sebastiano T.
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Great. Will be waiting to talk to someone from the team
Owen C.
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Hey Sebastian, thanks for reaching out! Which email is your account associated with here? Happy to help! :)
Sebastiano T.
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Hi! It's sebastianotrinh@icloud.com
Owen C.
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Hey Sebastian, just checked on our end and actually not seeing any user data associated with the email sebastianotrinh@icloud.com. Any chance you could send the URL to the page you're trying to log in to?
Sebastiano T.
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https://app.clay.com/
Sebastiano T.
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i remember logging in and seeing workspaces at one point. If i try and sign up it tells me to use a work email.
Owen C.
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Interesting, thanks for sharing that. Is there any chance you might be referring to a different company also called Clay, like the one at https://clay.earth? Just want to double-check, since we don’t have any record of you signing up on our end. Would love to confirm that you're referring to clay.com, the go-to-market data enrichment and automation platform.
Sebastiano T.
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i'm positive it was for clay.com I don't mind rereating an account, but it's not accepting my email. Is there any way you can help me with this?
Owen C.
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Gotcha, could you try creating an account with that email and taking a screenshot of the error you receive? Just want to make sure were on the same page here. :)
Sebastiano T.
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Owen C.
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Got it. Curious have you tried re-creating an account? It's super odd since we're not seeing any information related to this email (sebastianotrinh@icloud.com) other than our conversation in support. Also, for context, what were you hoping to use Clay for?
Sebastiano T.
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I have, but it’s not allowing me. It’s telling me to use a work email. I was exploring Clay to help me expand what I could do for some clients. Also looking into the cohort program.
Owen C.
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Hey Sebastian, I just checked with our team, and unfortunately, we aren’t able to bypass the verification process. That said, if you have a work email or different email you can use to create a new account, we’d be happy to add some extra credits to your account as a courtesy for the inconvenience. Let us know what works best!
Sebastiano T.
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I really appreciate that! Thank you. Let me try a different email and get back to you
Owen C.
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Sounds great, let me know how this goes. :)
Sebastiano T.
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Hi! I was able to make a new account with this email sebastianodtrinh@gmail.com
Owen C.
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Incredible! Let us know how we can best assist here and if you have any other questions or concerns. :)
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