Help Needed: Apollo License Issue with Mobile Number Enrichment Waterfall

i created an enrichment waterfall for mobile phone numbers and the first step of the waterfall is to use my apollo license, yet even though a mobile number is found via apollo the waterfall is not pulling that number even though one is found and just continues the waterfall finding a number with the other providers in the waterfall. Can someone please assist?

5 comments

Channeled
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This behavior is likely related to how Apollo's data access works. Similar to how Apollo requires specific enrichment steps for email access, where you need to use "Enrich Person from Apollo" to unlock email data, the same principle may apply to phone numbers.In waterfall enrichment, even if a provider is successful in finding data, if it doesn't return the specific data point we're looking for, the waterfall will continue to the next provider. This is a normal part of how waterfalls function to ensure maximum data coverage.To properly access Apollo's phone number data, you should try using the "Enrich Person From Apollo" enrichment specifically, rather than including Apollo as a step in your waterfall. This will ensure you're properly unlocking and accessing the contact data from your Apollo license. Sources: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo) Enrich Companies (Waterfalls) [Clay 101] - Clay University
Channeled
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Hi Charles P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Charles P.!
Channeled
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Thank you so much for sharing your feedback Charles P.!
Channeled
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I'm delighted to hear that! I'm here if you need any further assistance.

Help Needed: Apollo License Issue with Mobile Number Enrichment Waterfall | Clay