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Help Needed: Error Creating Workbook Issue from Template

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Hey 👋 , I'm trying to create a workbook from a template I've made earlier and it's returning an error "Error creating workbook" not sure if this is on my end or on Clay's, can someone help 🙏 ?

  • Avatar of Casper S.
    Casper S.
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  • Avatar of Casper S.
    Casper S.
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    Not sure if I should be pasting the public template link in a public chat?

  • Avatar of Casper S.
    Casper S.
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    but the workbook in my account is called "DON'T USE THIS Template Contacts Scrape"

  • Avatar of Casper S.
    Casper S.
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    hope it's not because of the name 😉

  • Avatar of Channeled
    Channeled
    APP
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    I'm sorry you're experiencing this issue. While we don't have specific information about the "Error creating workbook" message, here are some steps you can try: 1. Refresh your browser using Cmd/Ctrl + Shift + R. This often resolves various errors in Clay. 2. If the error persists, try creating a new workbook from scratch: • Open your workspace • Click +Create New > Workbook If these steps don't resolve the issue, you may need additional assistance. In that case, please request human support by clicking on "Talk to a person" in this chat.

  • Avatar of Channeled
    Channeled
    APP
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    Did that answer your question?

  • Avatar of Channeled
    Channeled
    APP
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    I understand you're having trouble creating a workbook from your template. Here are some steps to try: 1. Refresh your browser using Cmd/Ctrl + Shift + R. This often resolves various errors in Clay. 2. If the error persists, try creating a new workbook from scratch: • Open your workspace • Click +Create New > Workbook 3. For personal templates, it's best to: • Duplicate your original table • Move it to a separate workbook • Rename it, adding "[Template Do Not Delete]" to the title If these steps don't work, please request human assistance by clicking on "Talk to a person" in this chat for further support.

  • Avatar of Channeled
    Channeled
    APP
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    Was that helpful?

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

  • Avatar of Casper S.
    Casper S.
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    When I try to Duplicate the workbook I get an error "Cannot duplicate workbooks with more than 10 tables"

  • Avatar of Mark L.
    Mark L.
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    Hey Casper, could you confirm which workspace you're working in, or link to the workbook? I'm not able to find any workbooks or templates by the names you shared.

  • Avatar of Bo (.
    Bo (.
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    Hey Casper,

    Yes this is right, there's indeed 10 tables in the workbook and you can't duplicate workbooks with more than 10 tables.

    What was the reason you needed so many tables in the workbook? Can't it be streamlined a little bit better? This is a hard limit that can't be lifted.

    Let me know if you need help reorganizing your workflow!

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.