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Clarification on Credit Expiration and Availability for Next Month

Avatar of Vipul P.Vipul P.
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Hi team, I'm seeing a notification that 9.6k / 19.6k credits expiring on 27th of April. This means that on 28th we still be having 10k credits available for next month correct? Thanks in advance 🙂

6 comments

  • Avatar of Vipul P.
    Vipul P.
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  • Avatar of Channeled
    Channeled
    APP
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    Based on the information provided, it's not possible to determine if you'll have exactly 10k credits available for next month. Here's why: 1. Unused credits roll over to the next month, up to a maximum of two times your monthly plan limit. 2. The rollover amount depends on your current plan's monthly credit limit. 3. We don't know your current plan's monthly credit limit or your total credit balance. To get a precise answer, you'll need to check your current plan details and total credit balance. You can view this information by going to Settings > Plans and Billing. If you need further assistance, please request to talk to a person for more specific account information.

  • Avatar of Stefano
    Stefano
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    Hi Vipul, thank you for reaching out. Vipul - Do you mind sending the link (url) to the table so we can take a look?

    (52 kB)
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  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Vipul P.
    Vipul P.
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    hello any updates here please? Thanks 🙂