Our system shows cancellation processes, but we don't have specific information about why your particular plan was scheduled for cancellation on August 19th.
When a plan is canceled, you retain access to your plan's features until the end of the current billing cycle, then your account automatically moves to the free plan.
Did you or someone on your team initiate the cancellation, or are you seeing this notification unexpectedly?
Hi Julius, thank you for reaching out. The reason for this is that your previous payment failed. If you enter the "Plans & Billing" section of your settings, you should be able to retry the payment or update your payment method, allowing you to have your plan continue.
