Refund Request for Canceled Subscription Payment

Vova B. · 2024-12-10 09:19:07.604746+00

Hi Team. I'd like to submit a refund request, as we have cancelled our subscprition, but unfortunately the payment still went through. Please DM me, so I could share the receipt with you

Refund Request for Canceled Subscription Payment | Clay

6 comments

· Sorted by Oldest

Channeled
APP
·
·
To request a refund for a cancelled subscription where payment was still processed, you'll need to provide: 1. Your name 2. Details of the payment and cancellation 3. Your preferred resolution 4. The email address or phone number associated with your Clay accountI can help process your refund request right here. If you need additional assistance, you can click on "Talk to a person" to connect with our support team directly. Source: Clay: Terms of Service
Vova B.
·
·
1.
Volodymyr
2.
Please DM me, I won't share a receipt in a public chat.
3.
Full refund
4.
vova.b@team.cheitgroup.com
Channeled
APP
·
·
To submit a refund request, you'll need to send a written description of your situation to support@clay.run. Please include: ** Your name ** Details about the payment that was processed after cancellation ** Your preferred resolution ** The email address or phone number associated with your Clay accountOur team will review your request and work to resolve the issue within 60 days of receiving your written notice. Source: Clay: Terms of Service
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Arturo O.
·
·
Hey, thanks for reaching out! No problem at all, happy to help. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider. If you have a moment, I'd love to better understand what didn't work for you in Clay. We're always looking to make the product better and your feedback would be super helpful. Thanks!
Channeled
APP
·
·
Hi Vova B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Loading comments

Channeled
APP
·
·
To request a refund for a cancelled subscription where payment was still processed, you'll need to provide: 1. Your name 2. Details of the payment and cancellation 3. Your preferred resolution 4. The email address or phone number associated with your Clay accountI can help process your refund request right here. If you need additional assistance, you can click on "Talk to a person" to connect with our support team directly. Source: Clay: Terms of Service
Vova B.
·
·
1.
Volodymyr
2.
Please DM me, I won't share a receipt in a public chat.
3.
Full refund
4.
vova.b@team.cheitgroup.com
Channeled
APP
·
·
To submit a refund request, you'll need to send a written description of your situation to support@clay.run. Please include: ** Your name ** Details about the payment that was processed after cancellation ** Your preferred resolution ** The email address or phone number associated with your Clay accountOur team will review your request and work to resolve the issue within 60 days of receiving your written notice. Source: Clay: Terms of Service
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Arturo O.
·
·
Hey, thanks for reaching out! No problem at all, happy to help. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider. If you have a moment, I'd love to better understand what didn't work for you in Clay. We're always looking to make the product better and your feedback would be super helpful. Thanks!
Channeled
APP
·
·
Hi Vova B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: