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Request for Credits After Completing Clay Cohort 13
Hi, I finished Clay cohort 13 and provided my workspace ID but I haven't seen the credits, can you help me out? Thank you
I apologize for the inconvenience you're experiencing with your credits. There are a few reasons why you might not have received them yet: 1. The referral link may not have been used correctly during sign-up. 2. Your account might not be subscribed to a paid plan, which is required to redeem the credits. 3. There could be a delay in processing the credits. To resolve this, please verify that you've subscribed to a paid plan. If you have, and it's been more than a day or two, we'll need to investigate further. In this case, you'll need to fill out a form with the following information: ** Your email associated with Clay ** Your workspace ID ** The referrer's name ** The referral code used * A screenshot confirming your intention to be referred If you need further assistance, please request to speak with a human agent in this chat.
Source: FAQ | Clay.com
Bruno R.··Hi Omari, thanks for your message - how many credits were you expecting to be added to your workspace for the cohort? I can check with the education team on this.
Omari S.··Hi Bruno, thanks for getting back to me. 2500
- Omari S.··
Let me know if you'd like my workspace ID
- Bruno R.··
Thank you! I have access to that Omari - how many credits were supposed to be added to your workspace here?
- Omari S.··
2,500
- Bruno R.··
Just added those credits to your workspace!
- Omari S.··
Thanks, do you know how long it will take for them to show up?
- Bruno R.··
They have been added already! To your workspace with the ID 477475.
- Omari S.··
Got it
- Omari S.··
I appreciate your help
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