Request for Credits After Completing Clay Cohort 13

Hi, I finished Clay cohort 13 and provided my workspace ID but I haven't seen the credits, can you help me out? Thank you

14 comments

Channeled
APP
·
·
I apologize for the inconvenience you're experiencing with your credits. There are a few reasons why you might not have received them yet: 1. The referral link may not have been used correctly during sign-up. 2. Your account might not be subscribed to a paid plan, which is required to redeem the credits. 3. There could be a delay in processing the credits. To resolve this, please verify that you've subscribed to a paid plan. If you have, and it's been more than a day or two, we'll need to investigate further. In this case, you'll need to fill out a form with the following information: ** Your email associated with Clay ** Your workspace ID ** The referrer's name ** The referral code used * A screenshot confirming your intention to be referred If you need further assistance, please request to speak with a human agent in this chat.
Source: FAQ | Clay.com
Bruno R.
·
·
Hi Omari, thanks for your message - how many credits were you expecting to be added to your workspace for the cohort? I can check with the education team on this.
Omari S.
·
·
Hi Bruno, thanks for getting back to me. 2500
Omari S.
·
·
Let me know if you'd like my workspace ID
Bruno R.
·
·
Thank you! I have access to that Omari - how many credits were supposed to be added to your workspace here?
Omari S.
·
·
2,500
Bruno R.
·
·
Just added those credits to your workspace!
Omari S.
·
·
Thanks, do you know how long it will take for them to show up?
Bruno R.
·
·
They have been added already! To your workspace with the ID 477475.
Omari S.
·
·
Got it
Omari S.
·
·
I appreciate your help
Channeled
APP
·
·
Channeled
APP
·
·
Thank you so much for sharing your feedback Omari S.!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Request for Credits After Completing Clay Cohort 13 | Clay