Request for Credits After Completing Clay Cohort 13

Omari S. · 2025-04-10 17:16:39.822939+00

Hi, I finished Clay cohort 13 and provided my workspace ID but I haven't seen the credits, can you help me out? Thank you

Request for Credits After Completing Clay Cohort 13 | Clay

14 comments

· Sorted by Oldest

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I apologize for the inconvenience you're experiencing with your credits. There are a few reasons why you might not have received them yet: 1. The referral link may not have been used correctly during sign-up. 2. Your account might not be subscribed to a paid plan, which is required to redeem the credits. 3. There could be a delay in processing the credits. To resolve this, please verify that you've subscribed to a paid plan. If you have, and it's been more than a day or two, we'll need to investigate further. In this case, you'll need to fill out a form with the following information: ** Your email associated with Clay ** Your workspace ID ** The referrer's name ** The referral code used * A screenshot confirming your intention to be referred If you need further assistance, please request to speak with a human agent in this chat.
Source: FAQ | Clay.com
Bruno R.
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Hi Omari, thanks for your message - how many credits were you expecting to be added to your workspace for the cohort? I can check with the education team on this.
Omari S.
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Hi Bruno, thanks for getting back to me. 2500
Omari S.
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Let me know if you'd like my workspace ID
Bruno R.
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Thank you! I have access to that Omari - how many credits were supposed to be added to your workspace here?
Omari S.
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2,500
Bruno R.
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Just added those credits to your workspace!
Omari S.
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Thanks, do you know how long it will take for them to show up?
Bruno R.
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They have been added already! To your workspace with the ID 477475.
Omari S.
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Got it
Omari S.
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I appreciate your help
Channeled
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Channeled
APP
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Thank you so much for sharing your feedback Omari S.!
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Loading comments

Channeled
APP
·
·
I apologize for the inconvenience you're experiencing with your credits. There are a few reasons why you might not have received them yet: 1. The referral link may not have been used correctly during sign-up. 2. Your account might not be subscribed to a paid plan, which is required to redeem the credits. 3. There could be a delay in processing the credits. To resolve this, please verify that you've subscribed to a paid plan. If you have, and it's been more than a day or two, we'll need to investigate further. In this case, you'll need to fill out a form with the following information: ** Your email associated with Clay ** Your workspace ID ** The referrer's name ** The referral code used * A screenshot confirming your intention to be referred If you need further assistance, please request to speak with a human agent in this chat.
Source: FAQ | Clay.com
Bruno R.
·
·
Hi Omari, thanks for your message - how many credits were you expecting to be added to your workspace for the cohort? I can check with the education team on this.
Omari S.
·
·
Hi Bruno, thanks for getting back to me. 2500
Omari S.
·
·
Let me know if you'd like my workspace ID
Bruno R.
·
·
Thank you! I have access to that Omari - how many credits were supposed to be added to your workspace here?
Omari S.
·
·
2,500
Bruno R.
·
·
Just added those credits to your workspace!
Omari S.
·
·
Thanks, do you know how long it will take for them to show up?
Bruno R.
·
·
They have been added already! To your workspace with the ID 477475.
Omari S.
·
·
Got it
Omari S.
·
·
I appreciate your help
Channeled
APP
·
·
Channeled
APP
·
·
Thank you so much for sharing your feedback Omari S.!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.