Hey gents, having an issue with find email waterfall not running again...

Hey gents, having an issue with find email waterfall not running again... | Clay

Clay Team
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Michael H.
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https://app.clay.com/workspaces/23827/tables/t_kP4sOkLf38KL/views/gv_DYAhl5q0LQyy
Michael H.
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it's supposed to validate between "find email" steps, yet it ran without running any email validations steps - and no email address shows in the "validated work email" column
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Michael H.
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waterfalls have been very hit-or-miss lately
Michael H.
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tagging Aaron R. for transparency
Kareem Amin
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We’ll prioritize taking a look at this and get back to you by tomorrow. Roger T.
Aaron R.
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Thank you Kareem Amin! We have been dealing with this issue for quite some time now.
Clay Team
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Hey, appreciate this! As Kareem mentioned, the team is looking into some improvements to better communicate what is going on in each step.To add a bit more context on this specific situation, Michael H. Aaron R., this happens when the validation tool (debounce in this example) determines the email is invalid and the next provider is trying to find a new one, but if it finds the same one it won't try to validate it again and may result in no final output. Since we automatically hide the validation columns to help keep the table clean, it may be why it's not evident at first glance that that's the behavior or logic it's following. Let me know if you still have any questions though!
Aaron R.
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Got it Arturo O.. We unhid all the columns so that we can see where the waterfall is breaking. Do you think there is a way to get around this issue rather than waiting for the fix? It's crucial that this table is complete this morning.
Michael H.
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^ Arturo O. this campaign is supposed to go live today, so it's urgent that we get a workaround going by end of day
Roger T.
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Checking now
Michael H.
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thanks so much Roger T.
Roger T.
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No problem, can you give me an example of a row where the output doesn't match your expectations?
Michael H.
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any of these where the validation step never ran
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Michael H.
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just says run condition not met

32 comments