Clay Icon

Work Email Waterfall Enrichment: Issue with Credits Disappearing despite selecting Do Not Run

ยท
ยท

I clicked save and do not run when saving my work email waterfall enrichment. However, i saw hundreds of my credits disappearing while one of the enrichments ran even when i said do not run. I lost almost 1000 credits, is there anyway to look into this and get my credits back. This has happened to me multiple times.

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Hey Harkaran, thanks for reaching out! Taking a look and adding them back in

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Not sure how this happened but happy to take a look to report the behavior. Any chance that your list of people is still importing leads before you saved the email waterfall? maybe it auto-triggered as they got added if that was the case

  • Avatar of Harkaran R.
    Harkaran R.
    ยท
    ยท

    No all leads were already updated, for some reason the other enrichments after the first one started running and taking the credits. not the first enrichment in the sequence

  • Avatar of Clay T.
    Clay T.
    APP
    ยท
    ยท

    Okay, very odd and uncertain how to reproduce this but will give it a shot. Just added the credits back into your account. cc Keethu R. for visibility

  • Avatar of Harkaran R.
    Harkaran R.
    ยท
    ยท

    thank you so much