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Work Email Waterfall Enrichment: Issue with Credits Disappearing despite selecting Do Not Run

Avatar of Harkaran R.Harkaran R.
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I clicked save and do not run when saving my work email waterfall enrichment. However, i saw hundreds of my credits disappearing while one of the enrichments ran even when i said do not run. I lost almost 1000 credits, is there anyway to look into this and get my credits back. This has happened to me multiple times.

6 comments

  • Avatar of Clay Team
    Clay Team
    APP
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    Hey Harkaran, thanks for reaching out! Taking a look and adding them back in

  • Avatar of Clay Team
    Clay Team
    APP
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    Not sure how this happened but happy to take a look to report the behavior. Any chance that your list of people is still importing leads before you saved the email waterfall? maybe it auto-triggered as they got added if that was the case

  • Avatar of Harkaran R.
    Harkaran R.
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    No all leads were already updated, for some reason the other enrichments after the first one started running and taking the credits. not the first enrichment in the sequence

    ✨1
  • Avatar of Clay Team
    Clay Team
    APP
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    Okay, very odd and uncertain how to reproduce this but will give it a shot. Just added the credits back into your account. cc Keethu R. for visibility

  • Avatar of Harkaran R.
    Harkaran R.
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    thank you so much