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Request for Clay Team Support Meeting Due to Error on Claygent Run | Clay

Request for Clay Team Support Meeting Due to Error on Claygent Run

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Also; for the Claygent run on this table: https://app.clay.com/workspaces/59216/tables/t_AYYvbym8uAkZ/views/gv_by5BfKhjVR8s We are getting an error that says to contact support. Would someone from the Clay team possibly be available to have a video meet with our team at a time that works this week?

4 comments

· Sorted by Oldest

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey, thanks for reaching out! It seems we’ve got a bug on our hands, and I’ve escalated this to our engineering team. We’ll keep you updated as soon as we know more!—it’s happening because it’s reading null properties in the data you provided. For now, I’ve added another Claygent and linked a specific part, making it optional as a temporary fix. In the meantime, you can book a call here: Call. 😊 Let me know if you need anything else!
Bo (.
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Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.
Channeled
APP
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Hi Kyler E.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: