Troubleshooting Clay's Error: Invalid Property Values for HubSpot Industry Update

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Hi there, I still need assistance here. Trying to get Clay to automatically update HubSpot with the correct industry but it keeps erroring out saying "property values are not valid" even though both the name and internal value are matches to HubSpot.

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10 comments

Daniel C.
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Here is the link to the table in question: https://app.clay.com/workspaces/43481/tables/t_g8M4GJVHUeka/views/gv_0EPowvJXKGd1
Daniel C.
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Row 3 of the table is a prime example of this. Chat GPT returned Machinery so the contact should be updated with that industry but it throws an error. Below is what the property value is in my HubSpot account.
Daniel C.
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Also, there is an issue with the integration as the contacts don't update. They are stuck in a "pulling" loop.
Daniel C.
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I'm going to log off but please send your response to me 1:1 for work tomorrow morning.
Matthew Q.
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Hey Daniel
Matthew Q.
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You can click on the cell where it says “Error” to get the full message
Matthew Q.
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It looks like all hubspot values you have are all caps
Matthew Q.
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in this case, you tried pushing lower case “Machinery” which found no match
Matthew Q.
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I created a formula column to make the answers upper case to fix this
Daniel C.
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I see. Didn't know it was case sensitive for internal values. Thank you.