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Account Lock Issues: Need Support for Website Access | Clay

Account Lock Issues: Need Support for Website Access

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Hey, please could I get some support? I am trying to use the website and my accounts keep getting locked. I have never abused the free credit scheme; I just want to be able to use your website on one account, please.

6 comments

· Sorted by Oldest

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Your account may have been locked due to our enhanced security measures that we've implemented to prevent spam usage of free trial credits.To maintain a secure account and prevent future lockouts, you should: 1. Always provide and maintain accurate account information 2. Keep your account credentials (username and password) confidential 3. Use only one account as per our terms 4. Report any unauthorized access immediatelyIf you're currently locked out, you'll need to use the email associated with your account to restore access.If you need specific assistance with your account situation, please ask to speak with a human agent who can review your case directly. Source: Clay: Terms of Service
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APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
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Hey there, thanks for reaching out - I don't see any accounts associated to your email. What is your address associated to your clay account here?
Z
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Thank you for the quick reply Bruno R. would it be possible to DM? I just don’t want to give out email addresses on publicly available channels that’s all
Bruno R.
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Absolutely - go ahead!
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APP
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Hi Z! This thread was recently closed by our Support team. If you have a moment, please share your feedback: