Heyo - Claygents are not working at all

Let's get your Claygents working! First, try clicking on the column header and selecting "Force" from the Run column dropdown to jumpstart them.

Common fixes:

Click into the specific cells showing errors to see more detailed error messages. What specific error are you seeing?

If you still need help getting your Claygents to work, I’m here to assist. Would you like to provide more details about the errors or issues you’re encountering?

It doesn't work using my own api, neither using credits

For your own API, check if your OpenAI key meets the tier requirements - Claygent needs Tier 2 or higher (450,000 TPM). You can verify this at OpenAI's limits page.

If your API key is correct but still not working, double-check it at OpenAI API Keys and update it in Clay.

For both API and credits not working, click into the specific error cells to see detailed error messages - this will help identify the exact issue. [1]

Did that answer your question?

No

Sorry for the trouble you're experiencing. I’m routing you to our human team now so they can assist you further.

Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

Yeah it's timing out for us too

Hey Baldovin! Thanks for reaching out. This is a known issue that our engineering teams are working actively to resolve. When there is an update to provide, we will here. Appreciate your patience!

We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!