Request for Credit Adjustment After Accidental Searches on Explorer Plan | Clay

Request for Credit Adjustment After Accidental Searches on Explorer Plan

Hey, I just upgraded to the explorer plan and I ran a couple of searches by mistake while trying to generate some results I had done earlier. ANd I almost blew through the whole 10K credits for nothing really.. Can this be rectified in any way?

5 comments

Mark L.
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Chris, thanks for raising this. I'm sure we can help in some way, shape, or form. Would you be able to share the table you were working on where things went awry?
Chris S.
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I think it's this one, https://app.clay.com/workspaces/364215/workbooks/wb_qTEfyqmtoD2X/tables/t_FisgVqJUkvXu/views/gv_PdVtFVZWg52z Unless I deleted it, for sure this is one of the ones I copied
Chris S.
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What happened was that I had created one table and there I was creating different formulas to get data. Then I wanted to segment each of those formulas for different tables so that I can split test. I copied the table and then it was copying all formulas in table and redoing the contacts. Hence I lost all the credits. Would love to also hear your feedback on how to best segment data from the same table or if we should be making new table for each formula. Thanks!
Daniela D.
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Hey Chris, Thanks for reaching out! Happy to help. Just to confirm, your table ran and while making changes, the integrations re-ran? or did this happen after duplicating the table? For context, this can happen if changes are made to the column configurations and the option "run all rows that haven't run or have errors" is selected. Every time an edit or change is made an integration column, previously updated cells are considered to be stale and selecting the run option mentioned above will trigger all cells to re-run. I went ahead to add those credits back to your workspace. If you can share more details about the steps you took, that'll help us identify the issue. Segmenting Data: Noticed you ran multiple enrichments in the table. Are you looking to segment the enrichment process for contacts in your table? That is, set up conditions that determine which contacts are enriched and the enrichment category. https://downloads.intercomcdn.com/i/o/w28k1kwz/1249132164/b7a8b39f02491e97d62c044ae609/CleanShot+2024-11-12+at+18_01_33%402x.png?expires=1731433500&signature=88ddf34096149eba495c4d7adc9754fc74b9177d1244a15bf00e6a30c3853b47&req=dSIjH8h9n4BZXfMW1HO4zXK5LVh%2FmBDk%2FZqpklu%2FCldr3NvkNBelL8haJOHV%0ABWNc%0A
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