Delay in Monthly Credit Renewal Affects Project Kickoff

Hi, I'd like to point out an issue with monthly credit renewal. We planned to kick off a project today using Clay, as credit renewal was due today - Oct 28th. But had to postpone to tomorrow, as credits still haven't renewed (they are due to renew only at 3pm our time zone).

6 comments

Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tomi F.
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Hello Ülari! Credits renew at the same time that the original subscription was started (/whenever the last billing cycle was reset). Not sure where in the world you are but if 3pm already passed, have the credits been added to your workspace?
Ulari T.
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Got it, thanks for explaining the logic
Daniel K.
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Hi Ülari! You're welcome. Feel free to reach out if you have additional questions!
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Ulari T.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: