Issue with Applying Find Company Email Template in Clay Support

Ollie H. · 2025-10-21 12:02:22.650332+00

Hey @Clay Support - I am finding that I cannot apply the template from the "Find Company Email" enrichment action. I configure all fields as expected, but when I click "apply template" nothing happens. Loom vid (https://www.loom.com/share/e19870754a7747c6b5dbcccbc2cd44ae?sid=b41494e4-b60e-4ed8-98cd-adde29691dbc) Clay table link (https://app.clay.com/workspaces/455395/workbooks/wb_0t3romoHTG95DMjdUfn/tables/t_0t4a3e2Vs5knvJiY5PT/views/gv_0t4a3e2XDv3B376h8aZ)

Issue with Applying Find Company Email Template in Clay Support | Clay

12 comments

· Sorted by Oldest

Clay Support
APP
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I reviewed your Loom video and table link. The "apply template" button issue you're experiencing isn't covered in our current documentation.
To help troubleshoot, could you confirm:
Are all required input fields (like company domain) populated in your table?
Do you see any error messages when clicking "apply template"?
If the issue persists, please request human assistance by clicking on "Talk to a person" so our team can investigate your specific setup.
Ollie H.
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Clay S. all fields are configured as expected and there are no error messages when clicking "apply template"
Clay Support
APP
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Since all fields are configured correctly and there are no error messages, this appears to be a technical issue not covered in our documentation.
Please request human assistance by clicking "Talk to a person" so our team can investigate why the "apply template" button isn't responding in your specific setup.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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I’m sorry the "apply template" button isn’t working as expected and hope the suggestion to request human assistance was clear. Would you like to provide more details about what you’re trying to achieve so I can assist further?
Ollie H.
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talk to a person
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Ollie H.
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https://app.clay.com/workspaces/455395/workbooks/wb_0t3romoHTG95DMjdUfn/tables/t_0t4a3e2Vs5knvJiY5PT/views/gv_0t4a3e2XDv3B376h8aZ
Kashif J.
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Hey Ollie, Thank you for contacting us and for sharing the Loom video, it was very helpful in understanding the issue you're experiencing. I raised this with the engineering team, regarding the lack of feedback when pressing the button. We identified that the issue preventing the template from applying, arises when you use a column under the 'parent' path.
If you use location_name as the column reference instead (since it's not under the parent path) the template should be working as normal. I've attached a screenshot below:
Let me know if this fixes the issue or if you have any other questions!
Loading attachments
Ollie H.
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Thank you!
Luca P.
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Hey Ollie, just checking in! How did things go? Let me know if there's anything else I can do here to assist. :)

Clay Support
APP
·
·
I reviewed your Loom video and table link. The "apply template" button issue you're experiencing isn't covered in our current documentation.
To help troubleshoot, could you confirm:
Are all required input fields (like company domain) populated in your table?
Do you see any error messages when clicking "apply template"?
If the issue persists, please request human assistance by clicking on "Talk to a person" so our team can investigate your specific setup.
Ollie H.
·
·
Clay S. all fields are configured as expected and there are no error messages when clicking "apply template"
Clay Support
APP
·
·
Since all fields are configured correctly and there are no error messages, this appears to be a technical issue not covered in our documentation.
Please request human assistance by clicking "Talk to a person" so our team can investigate why the "apply template" button isn't responding in your specific setup.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I’m sorry the "apply template" button isn’t working as expected and hope the suggestion to request human assistance was clear. Would you like to provide more details about what you’re trying to achieve so I can assist further?
Ollie H.
·
·
talk to a person
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Ollie H.
·
·
https://app.clay.com/workspaces/455395/workbooks/wb_0t3romoHTG95DMjdUfn/tables/t_0t4a3e2Vs5knvJiY5PT/views/gv_0t4a3e2XDv3B376h8aZ
Kashif J.
·
·
Hey Ollie, Thank you for contacting us and for sharing the Loom video, it was very helpful in understanding the issue you're experiencing. I raised this with the engineering team, regarding the lack of feedback when pressing the button. We identified that the issue preventing the template from applying, arises when you use a column under the 'parent' path.
If you use location_name as the column reference instead (since it's not under the parent path) the template should be working as normal. I've attached a screenshot below:
Let me know if this fixes the issue or if you have any other questions!
Loading attachments
Ollie H.
·
·
Thank you!
Luca P.
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·
Hey Ollie, just checking in! How did things go? Let me know if there's anything else I can do here to assist. :)