Hey Clay S. - I am finding that I cannot apply the template from the "Find Company Email" enrichment action. I configure all fields as expected, but when I click "apply template" nothing happens. Loom vid Clay table link
I reviewed your Loom video and table link. The "apply template" button issue you're experiencing isn't covered in our current documentation.
To help troubleshoot, could you confirm:
Are all required input fields (like company domain) populated in your table?
Do you see any error messages when clicking "apply template"?
If the issue persists, please request human assistance by clicking on "Talk to a person" so our team can investigate your specific setup.
Since all fields are configured correctly and there are no error messages, this appears to be a technical issue not covered in our documentation.
Please request human assistance by clicking "Talk to a person" so our team can investigate why the "apply template" button isn't responding in your specific setup.
Did that answer your question?
I’m sorry the "apply template" button isn’t working as expected and hope the suggestion to request human assistance was clear. Would you like to provide more details about what you’re trying to achieve so I can assist further?
talk to a person
I’m routing you to our human team now. They’ll be able to assist you further.
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Hey Ollie, Thank you for contacting us and for sharing the Loom video, it was very helpful in understanding the issue you're experiencing. I raised this with the engineering team, regarding the lack of feedback when pressing the button. We identified that the issue preventing the template from applying, arises when you use a column under the 'parent' path.
If you use location_name as the column reference instead (since it's not under the parent path) the template should be working as normal. I've attached a screenshot below:
Let me know if this fixes the issue or if you have any other questions!
Thank you!
Hey Ollie, just checking in! How did things go? Let me know if there's anything else I can do here to assist. :)
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