Issue with Missing Credits After Plan Upgrade to 50k Per Month

i upgrade my plan to 50k credits per month, but I think i was short changed on about 10k credits - can someone look into this for me?

8 comments

Channeled
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When you upgrade your plan, two things happen: 1. Your billing cycle resets immediately 2. The new credit allotment (50k credits) is added on top of your current credit balanceIf you're not seeing the expected credits, please note that it may take 1-2 hours after the upgrade for the credits to appear in your account due to transaction processing times.You can check your current credit balance in Workspace Settings > Plans and Billing. If after 2 hours you still don't see the correct credit amount, please ask for a human agent to help investigate this further. Sources: Credit Rollover After Upgrading Plan Running Out of Credits How can I change my plan? - FAQ | Clay.com
Channeled
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Is that what you were looking for?
Channeled
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
LuisArturo
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Hey there Miguel thanks for reaching out, taking a look at your work space you have used up 24,000+ credits since the 10th of February and in particular ~22,200 credits on the 12th
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Miguel M.
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So in short everything looks accurate ? Just want to double check sometimes the software has made errors in the past
Bo (.
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Hey Miguel! Everything looks good on our end, but since we don't know what you ran on your side, you may want to double check your enrichments. Let me know if you notice anything that needs fixing!
Channeled
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Hi Miguel M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Issue with Missing Credits After Plan Upgrade to 50k Per Month | Clay