Troubleshooting Lead Status Issues in Smartlead Campaigns

Andy S.

having issues looking up lead status in a smartlead campaign

i've confirmed on smartlead that the campaign is in fact active
i've confirmed that the email fields are correct and that the correct campaign is chosen
but all i'm getting is ❌ Lead Not Active in Campaign Yet

anyone else?

12 comments

Channeled
APP
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This message appears when the lead exists in your Smartlead campaign but hasn't started receiving emails yet. The lead may be in the system but not actively progressing through the campaign sequence. You might want to try using the "Lookup Lead in Campaign" action instead of "Lookup Lead Status" to verify if the lead exists in the campaign database.
Sources: Lookup Lead in Campaign with Smartlead.ai Lookup Lead Status in Campaign with Smartlead.ai
Andy S.
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this doesn't seem right. the lead is most certainly actively progressing through the sequence.
Channeled
APP
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If you're seeing "❌ Lead Not Active in Campaign Yet" despite the lead progressing through the sequence, try using the "Lookup Lead in Campaign" action instead of "Lookup Lead Status." This alternative action can verify if the lead exists in the campaign database and provide the Lead ID, which might give you more accurate information about the lead's status.
Sources: Lookup Lead in Campaign with Smartlead.ai Lookup Lead Status in Campaign with Smartlead.ai Smartlead integration overview | Documentation | Clay University
Andy S.
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when doing "lookup lead in campaign", it does not share
Channeled
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The "Lookup Lead in Campaign" action is designed to retrieve the Lead ID, not the lead's status or campaign progression details. It's specifically meant to help you identify the lead in the system so you can use that ID for other actions like "Update Lead in Campaign." For checking campaign progression status, you should use the "Lookup Lead Status in Campaign" action instead, which is specifically designed to show if a lead has completed, replied to, or is currently progressing through a campaign.
Sources: Lookup Lead in Campaign with Smartlead.ai Smartlead integration overview | Documentation | Clay University Smartlead integration overview | Documentation | Clay University
Andy S.
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For checking campaign progression status, you should use the "Lookup Lead Status in Campaign" action instead, which is specifically designed to show if a lead has completed, replied to, or is currently progressing through a campaign.
this is exactly my issue
this does not work ^^^^
Andy S.
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https://app.clay.com/workspaces/449365/workbooks/wb_0swoqr0qWqtsbNFMaYB/tables/t_0sx95lrFxi4ArNVw9ar/views/gv_0sx95lrtcGMfyJaAZMm
Bo (.
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Hey, Sorry about the trouble. Could you share an example lead that should be showing as active? A quick video of the Smartlead side—with the URL bar visible—would be super helpful so we can see both the campaign ID and the lead ID. Let me know if you have more questions.
Channeled
APP
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Jonathan M.
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Hey Andy S. and Bo (. - I am experiencing exactly the same issue on my end
Jonathan M.
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I have looked up the lead and Clay returns the leads from the campaign, but when I go to lookup status, it just says 'Lead not active in Campaign yet' for all 455 leads, despite knowing 188 leads have already been contacted
Jonathan M.
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Any update on this Bo (.?