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Error Code 1: Unknown Issue Finding Companies - Need Support Help

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Hi! I'm getting this message when trying to find companies: "Unknown error. Please reach out to Clay support (Error code 1: ID at_soVj2FrcKUrK Status ERROR)". Can someone help?

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    Channeled
    APP
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    πŸ’€ You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Owen C.
    Owen C.
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    Hey Olha, thanks for reaching out! Could you send us the info from the top of the search, like the companies, filters, etc.? That would really help us understand the issue better. Also, have you tried running the search again to see if it’s still erroring? Let me know so we can get this sorted! :)

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    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

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    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.