Issue with Automated Credit Usage in LinkedIn Profile Enrichment

Michael E. · 2025-11-12T14:41:12.768Z

Hi Team, we were testing an enrichment process for LI profiles >> clicked run for first 10 rows (average 30 credits per row) did that and then went through the rest of the rows (over 30k) and rinsed through just under 20k credits without us clicking anything apart from ‘save and run 10 rows’ - is there anyway to correct this?! ☹️

Issue with Automated Credit Usage in LinkedIn Profile Enrichment | Clay

12 comments

· Sorted by Oldest

Clay Support
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This likely happened due to auto-update being enabled, which automatically processes new rows and consumes credits. When you tested 10 rows, the system may have triggered enrichments on your full table automatically.
To investigate what happened:
Go to Settings → Credit Usage to see detailed logs of where credits were consumed
Check Table History at the bottom of your table for detailed activity logs
To prevent this in the future:
Always turn off auto-update when building and testing tables
Test with small samples before scaling
If you need further help investigating this unexpected credit usage, just ask to speak to a human.
Clay Support
APP
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Was that helpful?
Michael E.
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Speak to a human
Clay Support
APP
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I understand your concern and will connect you to a human agent who can assist further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michael E.
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https://app.clay.com/workspaces/786974/workbooks/wb_0t5m0nsE6PMjAazuJ7m/tables/t_0t5m0nsw4v25CqcJxwa/views/gv_0t5m0nsSCrTpyN2qsTU As you can see it just missed everything from 10 - 20,000 and then proceeded to enrich everything else after that without us pressing anything
Hunain F.
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You can check the Activity Log to confirm then contact Clay support they can review the logs and may be able to refund the unused credits.
Michael E.
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I can see that they have been used in the Activity log - I will contact clay support
Michael E.
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Thank you
Mitch H.
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Hey Michael, happy to help here. Diving in to take a look now :)
Mitch H.
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https://app.clay.com/workspaces/786974/workbooks/wb_0t5m0nsE6PMjAazuJ7m/tables/t_0t5m0nsw4v25CqcJxwa/views/gv_0t5m0nsSCrTpyN2qsTU When I filter to see which rows have results for the waterfall enrichment, I can see that nearly 4k have found a result, making that 20k credit spend right in the realm of possibility. Can you take a look at the link I just sent and confirm you can see those results?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
This likely happened due to auto-update being enabled, which automatically processes new rows and consumes credits. When you tested 10 rows, the system may have triggered enrichments on your full table automatically.
To investigate what happened:
Go to Settings → Credit Usage to see detailed logs of where credits were consumed
Check Table History at the bottom of your table for detailed activity logs
To prevent this in the future:
Always turn off auto-update when building and testing tables
Test with small samples before scaling
If you need further help investigating this unexpected credit usage, just ask to speak to a human.
Clay Support
APP
·
·
Was that helpful?
Michael E.
·
·
Speak to a human
Clay Support
APP
·
·
I understand your concern and will connect you to a human agent who can assist further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michael E.
·
·
https://app.clay.com/workspaces/786974/workbooks/wb_0t5m0nsE6PMjAazuJ7m/tables/t_0t5m0nsw4v25CqcJxwa/views/gv_0t5m0nsSCrTpyN2qsTU As you can see it just missed everything from 10 - 20,000 and then proceeded to enrich everything else after that without us pressing anything
Hunain F.
·
·
You can check the Activity Log to confirm then contact Clay support they can review the logs and may be able to refund the unused credits.
Michael E.
·
·
I can see that they have been used in the Activity log - I will contact clay support
Michael E.
·
·
Thank you
Mitch H.
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·
Hey Michael, happy to help here. Diving in to take a look now :)
Mitch H.
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·
https://app.clay.com/workspaces/786974/workbooks/wb_0t5m0nsE6PMjAazuJ7m/tables/t_0t5m0nsw4v25CqcJxwa/views/gv_0t5m0nsSCrTpyN2qsTU When I filter to see which rows have results for the waterfall enrichment, I can see that nearly 4k have found a result, making that 20k credit spend right in the realm of possibility. Can you take a look at the link I just sent and confirm you can see those results?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!