Resolving OpenAI API Rate Limit Issues for Connection Setup

Asher B. · 2025-03-25 17:40:12.933902+00

As I am trying to set up my Open AI API connection, I continue to get this message: "The rate limits associated with your OpenAI API key are too low to run this action with the selected model". What can I do to establish the appropriate connection?

Resolving OpenAI API Rate Limit Issues for Connection Setup | Clay

12 comments

· Sorted by Oldest

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To resolve the low rate limits issue with your OpenAI API key, you'll need to upgrade your usage tier. Here's what you can do: 1. Check your current API usage tier at https://platform.openai.com/settings/organization/limits 2. For reliable use in Clay, you need: • 30,000 TPM (tokens per minute) for ChatGPT columns • 450,000 TPM for Claygent 3. If you're on a free plan or tier 1, upgrade to tier 2 or higher: • Visit: https://platform.openai.com/account/limits • Follow the upgrade instructions 4. After upgrading, update your API key in Clay and try again If you need more help, you can request human assistance by clicking on "Talk to a person" in this chat.
Asher B.
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Does this mean that Clay will be unable to run with this API until we have progressed to Tier 2 or higher?
Asher B.
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Does this mean that Clay will be unable to run with this API until we have progressed to Tier 2 or higher? Clay
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
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Yes, for reliable use of OpenAI features in Clay, you'll need a higher tier OpenAI API access. Specifically: 1. For ChatGPT columns: 30,000 TPM (tokens per minute) 2. For Claygent: 450,000 TPM These requirements typically mean you need to be on tier 2 or higher of OpenAI's API usage tiers. If you're on a free plan or tier 1, it won't be sufficient for Clay's OpenAI-powered features to function properly. To use Claygent, you definitely need an appropriate API access level that meets these TPM rates. If you're encountering issues, it's likely due to insufficient API access.
Asher B.
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Is there any way to expedite this process?
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Unfortunately, there's no way to expedite the OpenAI API upgrade process specifically for Clay. To upgrade your OpenAI API access: 1. Visit https://platform.openai.com/account/limits 2. Follow the upgrade instructions to move to tier 2 or higher 3. Once upgraded, update your API key in Clay The process is managed by OpenAI, so the speed depends on their system. After upgrading, you should be able to use Clay's OpenAI features right away. If you need immediate assistance, you can request human help by clicking "Talk to a person" in this chat.
Daniela D.
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Hey Asher! Thanks for reaching out. Happy to help✨. We recommend reaching out to Open AI support to upgrade your account to tier 2. As long as you have the minimum amount, their support team should be able to assist if you need to increase your limits. Here's a resource here on how to contact their support team: https://help.openai.com/en/articles/6614161-how-can-i-contact-support Let me know if you have any questions!
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Asher B.
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Daniela D. Thanks! I just reached out to their support team to see if we can get this limit removed.
Daniela D.
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Awesome! Happy to help🙏🏾.
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Channeled
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To resolve the low rate limits issue with your OpenAI API key, you'll need to upgrade your usage tier. Here's what you can do: 1. Check your current API usage tier at https://platform.openai.com/settings/organization/limits 2. For reliable use in Clay, you need: • 30,000 TPM (tokens per minute) for ChatGPT columns • 450,000 TPM for Claygent 3. If you're on a free plan or tier 1, upgrade to tier 2 or higher: • Visit: https://platform.openai.com/account/limits • Follow the upgrade instructions 4. After upgrading, update your API key in Clay and try again If you need more help, you can request human assistance by clicking on "Talk to a person" in this chat.
Asher B.
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Does this mean that Clay will be unable to run with this API until we have progressed to Tier 2 or higher?
Asher B.
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·
Does this mean that Clay will be unable to run with this API until we have progressed to Tier 2 or higher? Clay
Channeled
APP
·
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Channeled
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Channeled
APP
·
·
Yes, for reliable use of OpenAI features in Clay, you'll need a higher tier OpenAI API access. Specifically: 1. For ChatGPT columns: 30,000 TPM (tokens per minute) 2. For Claygent: 450,000 TPM These requirements typically mean you need to be on tier 2 or higher of OpenAI's API usage tiers. If you're on a free plan or tier 1, it won't be sufficient for Clay's OpenAI-powered features to function properly. To use Claygent, you definitely need an appropriate API access level that meets these TPM rates. If you're encountering issues, it's likely due to insufficient API access.
Asher B.
·
·
Is there any way to expedite this process?
Channeled
APP
·
·
Unfortunately, there's no way to expedite the OpenAI API upgrade process specifically for Clay. To upgrade your OpenAI API access: 1. Visit https://platform.openai.com/account/limits 2. Follow the upgrade instructions to move to tier 2 or higher 3. Once upgraded, update your API key in Clay The process is managed by OpenAI, so the speed depends on their system. After upgrading, you should be able to use Clay's OpenAI features right away. If you need immediate assistance, you can request human help by clicking "Talk to a person" in this chat.
Daniela D.
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Hey Asher! Thanks for reaching out. Happy to help✨. We recommend reaching out to Open AI support to upgrade your account to tier 2. As long as you have the minimum amount, their support team should be able to assist if you need to increase your limits. Here's a resource here on how to contact their support team: https://help.openai.com/en/articles/6614161-how-can-i-contact-support Let me know if you have any questions!
1
Asher B.
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Daniela D. Thanks! I just reached out to their support team to see if we can get this limit removed.
Daniela D.
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Awesome! Happy to help🙏🏾.
Channeled
APP
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